The Lifecycle Service Support Analyst I plays a critical role in supporting the Lifecycle Service (LCS) organization by ensuring the efficient execution of administrative and operational tasks. This position requires a strong interest in a dynamic blend of technical review, order entry, and customer service functions.

Key responsibilities include:

• Scheduling and coordination of service activities

• Managing Oracle system tasks such as receiving, Work in Process (WIP) creation, picklist generation, and requisition-based parts ordering

• Providing consultative support to LCS Technicians in KOB3 business generation and order processing

The Analyst must demonstrate strong communication skills and a commitment to delivering exceptional support to both internal teams and external partners.

In This Role, Your Responsibilities Will Be:

Manage receiving processes within the Oracle system and SRMT.  Create and manage Work In Process (WIP) entries to track ongoing projects. Generate picklists for parts and components required for various projects. Process parts ordering through requisitions, ensuring timely procurement and delivery. Maintain consistency and provide proper documentation for work performed. Perform technical review of requests to ensure the processing of correct product(s) and the availability of all the technical requirements and documentation needed by the factory and or customer. Collaborate with relevant departments to resolve any issues related to order fulfilment. Attend to some of the customer (internal and external) inquiries through different communications channels, working closely with the relevant departments. Participates in development, implementation, and improvement of support policies, process, and best practices. Identify trends and provide insights to improve processes and performance. Complete all certifications and trainings required for the successful performance of this role, fulfil quality requirements (audit, certifications, etc.) Work in accordance with Quality System (Quality Policy and Quality Procedures) to meet customer requirements and ensure customer part orders, field requests are entered, acknowledged, and delivered on time. Collect and save needed information and documentation to ensure compliance with record retention and documentation procedures, provide information required for quality and continuous improvement analysis.  Achieve targets on productivity, service levels, and quality  Additional tasks as required by management.

Who You Are:

You maintain a positive attitude and forward-thinking approach despite troubling circumstances or setbacks. You focus on creating an effective collaborative style. You anticipate customer needs and provide services that are beyond customer expectations.

For This Role, You Will Need:

Education: Bachelor’s Degree or 2 years of Actuation Technology experience.  English Level B2 or above At least 3 year of customer service experience is preferred Solid prioritizing and organizational skills along with being a self-starter  Excellent oral and written communication and interpersonal skills.  Attention to detail and a high level of accuracy in work Proficient in the use of Microsoft Applications Proficient with MRP, preferably Oracle  Experience working with customers and/or sales force.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. 

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.