Licensing Support Officer
Pertemps
Job Advert: Licensing Support Officer (Temporary, Part-Time)
Location: County Hall, Cardiff
Hours: 22 hours per week
Working Pattern:
Wednesday & Thursday: 08:30 – 16:30 (30-minute lunch break)Friday: 08:30 – 16:00 (30-minute lunch break)
Contract: 18/06/2025 – 17/10/2025
Salary: £13.47-£17.45 per hour
Are you a friendly, reliable, and organised individual with excellent communication skills? We’re looking for a Licensing Support Officer to join our busy Shared Regulatory Services team, providing temporary cover during a period of increased workload. This office-based role, located in County Hall, Cardiff, offers an exciting opportunity to work in a fast-paced environment, supporting the administration of licensing responsibilities, with a focus on taxi driver licensing.
About the Role
As a Licensing Support Officer, you’ll play a key role in ensuring the smooth operation of our Licensing Section. Your duties will include:
Processing and determining licence/permit/registration applications.Assessing applicant suitability to ensure public protection.Providing face-to-face, email, and occasional telephone support to customers (note: this is not a telephone-based role).Handling payments, issuing receipts, and recording transactions in line with financial procedures.Managing computer-based and paper information systems using specialist and general software.Coordinating and invigilating ‘Knowledge Tests’ for prospective Hackney Carriage/Private Hire Vehicle drivers, including marking scripts.Collating and presenting statistical data to support service improvements.Maintaining accurate records and updating licensing procedures and databases.Supporting general administrative tasks, including handling incoming/outgoing post.Participating in out-of-hours response arrangements as required.About You
We’re seeking a proactive team player with:
Strong communication skills, able to engage effectively in person, via email, and occasionally by phone.Confidence in using Microsoft Office and IT systems for data processing and email management.A keen eye for detail, ensuring accurate record-keeping.The ability to thrive in a fast-paced environment and manage multiple tasks.A commitment to delivering excellent customer service.Knowledge of licensing legislation and processes is desirable but not essential, as training will be provided.Why Join Us?
This is a fantastic opportunity to contribute to public protection within a supportive team environment. You’ll work across a shared service covering three local authorities, gaining valuable experience in a dynamic regulatory setting. The role offers a structured schedule with no remote working, ensuring you’re fully immersed in our collaborative office culture.
How to Apply
If you’re ready to make a difference, please submit your CV and a covering letter detailing how you meet the role’s requirements to us. Join us and help deliver a vital service to our community!
Note: This role is office-based only and not suitable for remote working.
Location: County Hall, Cardiff
Hours: 22 hours per week
Working Pattern:
Wednesday & Thursday: 08:30 – 16:30 (30-minute lunch break)Friday: 08:30 – 16:00 (30-minute lunch break)
Contract: 18/06/2025 – 17/10/2025
Salary: £13.47-£17.45 per hour
Are you a friendly, reliable, and organised individual with excellent communication skills? We’re looking for a Licensing Support Officer to join our busy Shared Regulatory Services team, providing temporary cover during a period of increased workload. This office-based role, located in County Hall, Cardiff, offers an exciting opportunity to work in a fast-paced environment, supporting the administration of licensing responsibilities, with a focus on taxi driver licensing.
About the Role
As a Licensing Support Officer, you’ll play a key role in ensuring the smooth operation of our Licensing Section. Your duties will include:
Processing and determining licence/permit/registration applications.Assessing applicant suitability to ensure public protection.Providing face-to-face, email, and occasional telephone support to customers (note: this is not a telephone-based role).Handling payments, issuing receipts, and recording transactions in line with financial procedures.Managing computer-based and paper information systems using specialist and general software.Coordinating and invigilating ‘Knowledge Tests’ for prospective Hackney Carriage/Private Hire Vehicle drivers, including marking scripts.Collating and presenting statistical data to support service improvements.Maintaining accurate records and updating licensing procedures and databases.Supporting general administrative tasks, including handling incoming/outgoing post.Participating in out-of-hours response arrangements as required.About You
We’re seeking a proactive team player with:
Strong communication skills, able to engage effectively in person, via email, and occasionally by phone.Confidence in using Microsoft Office and IT systems for data processing and email management.A keen eye for detail, ensuring accurate record-keeping.The ability to thrive in a fast-paced environment and manage multiple tasks.A commitment to delivering excellent customer service.Knowledge of licensing legislation and processes is desirable but not essential, as training will be provided.Why Join Us?
This is a fantastic opportunity to contribute to public protection within a supportive team environment. You’ll work across a shared service covering three local authorities, gaining valuable experience in a dynamic regulatory setting. The role offers a structured schedule with no remote working, ensuring you’re fully immersed in our collaborative office culture.
How to Apply
If you’re ready to make a difference, please submit your CV and a covering letter detailing how you meet the role’s requirements to us. Join us and help deliver a vital service to our community!
Note: This role is office-based only and not suitable for remote working.
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