Job Title: General Liability Supervisor

Department/Agency: US Admin

Location: Oak Ridge, TN Office

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions. Bringing cutting-edge technology and top-tier human support together, it connects clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services and more.

In the last eleven years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in 21 countries. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

US Administrator Claims, LLC is a leading third-party administrator specializing in workers’ compensation and commercial general liability claims. Our customer-first approach ensures tailored claims handling that meets the unique needs of each client. We pride ourselves on professionalism, innovation, and delivering results that turn losses into opportunities.

Job Summary

The General Liability Supervisor will oversee the daily operations of the liability claims team, ensuring efficient and effective handling of claims. This role involves supervising adjusters, managing high-exposure and litigated files, and ensuring compliance with company policies and state regulations. The supervisor will also be responsible for training and mentoring staff, as well as maintaining strong relationships with clients, claimants, and attorneys.

Key Responsibilities

• Supervise and manage a team of liability claims adjusters, providing guidance and support.

• Assign claims to adjusters and monitor their progress to ensure timely and accurate resolution.

• Review and approve claim settlements within authority limits.

• Ensure compliance with state laws, case law, and company policies.

• Oversee the investigation of complex liability claims, including general liability and auto liability.

• Coordinate and monitor litigation with attorneys, ensuring effective legal strategies.

• Conduct regular audits of claim files to ensure proper documentation and reserve levels.

• Communicate with clients to provide updates on claim status and address any concerns.

• Develop and implement training programs for new and existing adjusters.

• Participate in client meetings to discuss claim status, reserve levels, and action plans.

• Handle escalated claims and provide resolution strategies.

• Assist with client development, education, and problem-solving initiatives.

• Prepare and submit excess reports and requests for reimbursement to carriers.

• Manage subrogation claims from investigation through recovery.

Qualifications

• Bachelor’s degree or equivalent experience in insurance, risk management, or a related field.

• 8+ years of experience in handling auto/general liability claims, with at least 2 years in a supervisory role.

• State Adjuster licensing required; (NY license preferred). Designations a plus

• Strong organizational skills, attention to detail, and the ability to multi-task and prioritize work.

• Excellent analytical thinking skills to evaluate complex claims.

• Strong verbal and written communication skills, as well as interpersonal skills. • Experience with negotiations and knowledge of the litigation process. Prepares performance evaluations on subordinate staff

• Mentors less experience co-workers to develop their understanding of procedures, state laws, and help others improve their claims handling ability

• Analyzes and resolves client issues independently.

• Attend educational seminars and networking opportunities when available.

• Attends marketing calls to present information about the claim process.

Additional Responsibilities:

• Prepares performance evaluations on subordinate staff

• Mentors less experience co-workers to develop their understanding of procedures, state laws, and help others improve their claims handling ability

• Analyzes and resolves client issues independently.

• Attends educational seminars and networking opportunities when available.

• Attends marketing calls to present information about the claim process.

• Proficiency in basic computer skills and the ability to quickly learn new software.

• Strong work ethic and time management skills to efficiently handle a caseload. • Ability to establish and maintain good rapport with clients and claimants.

• Ability to calculate figures and analyze data accurately

• Other duties may be assigned.

Physical Requirements

• Regularly required to sit, stand, use hands, and communicate effectively.

• Occasionally required to walk, reach, stoop, kneel, or crouch.

• Must have close vision capabilities.

• Reasonable accommodation may be made for individuals with disabilities.

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status.  California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.
 

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.