About Us

People with passion, connected by hope for a more compassionate, just and inclusive society is our story – what’s yours? 

Everyone has a story. And here at Wesley Mission Queensland, we feel privileged to stand alongside the families, children, couples and seniors that we support each year. We’re an innovative and responsive not-for-profit community service provider, helping people across Queensland build stronger and more inclusive communities since 1907.

Your role as a L2 Application Support Officer
The L2 Application Support Officer position sits within the Business Solutions Group (BSG) team and is responsible for the support of a vast range of SaaS applications running within the WMQ ecosystem, resolving issues that arise quickly with quality as well as driving continuous improvement across the platforms, contributing directly to customer satisfaction and product success.

This role requires the ability to analyse and align cross-system functionality to ensure seamless end-to-end operations and user experiences. The L2 Application Support position also serves as a key escalation point and leads the resolution of complex incidents and problems.

This role includes a mandatory requirement to participate in a 24/7 rotational on-call roster and provide after-hours support when required.

Key role accountabilities

Utilising specialist technical knowledge and proactive support of business-critical applications – including testing and release activities

Provide critical thinking to analyse root cause and provide permanent fix or workaround for identified application issues.

Actively identify and manage incidents within incident management process to provide timely service recovery when required.

Respond to incidents according to ITIL-aligned processes to ensure rapid service recovery, including during after-hours and on-call periods.

Manage SaaS system configurations, user permissions, and integrations with precision and consistency.

Drive system investigations and resolutions with urgency and accountability, minimizing impact on users and operations.

About you 

Exceptional attention to detail, especially when working with data, configurations, and system logic

Experience supporting SaaS platforms using ITIL

Ability to work in an agile environment, manage priorities and projects, and be strongly customer focused.

Availability to participate in a rotating 24/7 on-call support roster

What you'll need to start with WMQ

 Proof of Vaccination Status as required by Legislation, Health Directives or WMQ Limited Policy throughout employment and prior to commencement.

Relevant probity checks required by legislation and WMQ Limited policy.

Current Driver’s Licence and willingness to drive in the course of work.

Why WMQ?

We value diversity, strive for inclusion, and come together to walk alongside those in need to provide hope and compassion. We are committed to working collaboratively to help you grow, support your wellbeing, and enable you to be your true self each day aligned to our mission and values. Along the journey, we will encourage you to find your story.

We offer our team members:

Support from our Employee Wellbeing Program – we are recognised as an Advanced Mental Health First Aid Skilled Workplace!

Access to salary packaging benefits that enable you to increase your take-home pay

Discounted allied health services such as nutrition, physiotherapy, occupational therapy, and remedial massage

Access to discounts on private health insurance, gym memberships and travel

WMQ's vision for reconciliation is for all people to stand unified in an equal and inclusive future. We commit to enhancing opportunities for Aboriginal & Torres Strait Islander People and celebrating diversity. As part of our commitment to Reconciliation we encourage applications from Aboriginal and Torres Strait Islander Peoples.