At CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/) **,** you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified **Level 1 Helpdesk Technician** to join their team **onsite** in Atlanta, GA and provide end-user support. This is a 6+ month contract with the potential to go Contract to Hire. This technician will provide first-level technical support to employees, assisting with hardware, software, and basic network issues. The ideal candidate is reliable, communicates clearly, and is comfortable troubleshooting issues in a Windows and Microsoft 365 environment. **Duties and Responsibilities** **:** + Provide first-level technical support via phone, email, and in-person for desktops, laptops, mobile devices, printers, and related hardware + Troubleshoot issues with Windows operating systems, Microsoft 365 applications, and basic networking + Escalate issues to senior IT staff when necessary, ensuring clear documentation of troubleshooting steps + Perform password resets, account unlocks, and user onboarding/offboarding tasks + Track and manage tickets using the helpdesk ticketing system + Assist with software installations, updates, and routine maintenance tasks + Set up and configure workstations and peripherals for new hires + Maintain clear, professional communication with end-users and IT team members **Skills and Qualifications** **:** + Minimum 1+ year of helpdesk or technical support experience + Familiarity with Windows 10/11, Microsoft 365, and basic networking concepts + Ability to prioritize and manage multiple tasks efficiently + Strong problem-solving and customer service skills + Excellent verbal and written communication skills + Ability to lift and move computer equipment as needed + Experience with Active Directory user management preferred not required + Basic knowledge of ticketing systems (e.g., Zendesk, Freshservice, Spiceworks) preferred not required + CompTIA A+ or similar certification preferred not required **Wage Range** : The hourly rate for this position is between **$20.25 - $30.80 per hour.** Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. **Benefits** **:** The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time. CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/) ™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit **www.compucom.com** . CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.