At CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/) **,** you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance, and reemployment assistance. Our client is currently seeking a qualified **Level 1 Desktop Technician** to join their team **onsite** in Canton, OH and provide end-user support. This tech will work the hours of 8:00am to 5:00pm, Monday to Friday, and will support a large windows-based IT environment. **Top Technologies in this environment:** Windows, Citrix, ServiceNow, currently using SolarWinds, Service Desk, IBM BigFix for deploying patches and remoting into computers Windows 11, MS O365, Intune, and MS Teams **Duties and Responsibilities:** + End User Support – Provide the initial troubleshooting of basic software, hardware, peripherals and printers. Escalate to Level 2 after 1 day of troubleshooting + Desktop Lifecycle Management – Build, configure, and install new PCs. Review the new workstation setup with the end-user. Provide end-users with basic computer training + Equipment Relocation(s) and Additions to Staff – Relocate computers and peripherals + Laptop Management – Build, configure and install new laptops. Deliver laptops for meetings and/or presentations + Audio/Video Management – Assist meeting presenter with the connection of multimedia devices **Skills and Qualifications** **:** + Associate's degree required in computer science, information systems, or related field. Will accept minimum of two years of professional work experience in lieu of education + Must have a working knowledge of computers and operating systems + Basic experience with desktop troubleshooting and resolving printer and multifunction device issues + A strong knowledge of networking protocols, especially TCP/IP is also required + Ability to work independently with minimal supervision + Willingness to learn and keep abreast of new skills and techniques + Good organizational skills and the ability to multi-task + Must possess excellent communication skills, both written and oral + Ability to analyze and anticipate situations + Must have the ability to lift 25 pounds **Wage Range** : The rate for this position is between **$17.25 - $25.30 per hour.** Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. **Benefits** **:** The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time. CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/) ™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit **www.compucom.com** . CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.