The Leisure & Entertainment Manager is responsible for creating engaging and memorable guest experiences through the planning and execution of recreational, entertainment, and cultural activities.

What will I be doing?:

Assists in the development and organisation of activities and shows in collaboration with the Entertainment Manager, to ensure a varied and high quality daily entertainment program.Supervises and participates in shows and activities as required.Liaises with external entertainment providers (e.g. musicians) to ensure efficient organisation of activities.

•          Oversees the efficient implementation and execution of all SOP(s) at all times.
•          Offers solutions to Entertainment operating problems and complaints.
•          Monitors compliance of staff with grooming, hygiene and safety regulations and procedures.
•          Verifies cleanliness and order in the Entertainment facilities.
•          Supervises activities of staff and allocates tasks responsibilities for the Entertainment staff in order to ensure maximum guest satisfaction during performances.
•          Assists superiors with organising and facilitating on-the-job training and coaching sessions in order to develop knowledge and competencies.
•          Provides regular feedback to staff members on their performance.
•          Conducts regular briefings and monthly meetings with the Entertainment team members to share information and handle any working issues.
•          Takes corrective actions when necessary, and reports misconduct and unsafe work practices immediately to superiors.

What are we looking for?

A Leisure Club Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

\nManagement experience within the leisure sector \nUnderstanding and ability to meet financial targets \nAbility to work under pressure \nExcellent grooming standards \nWillingness to develop team and self \nFlexibility to respond to a range of different work situations\n\n

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

\nDegree in relevant area \nPassion for customer service and leisure sector

What will it be like to work for Hilton?

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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