Company Description

Williams Lea, by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly.

Job Description

The Legal Document Workflow Coordinator is an experienced position delivering exceptional customer service to our clients by providing timely and accurate document production of an intermediate to advanced level. Advanced ability to assess documents, has a technical eye to detect and ensure proper corrections (proofing, edits, conversions, formatting, creation, comparisons, etc.) for requesters. The position requires advanced software aptitude in those programs used for document production, as well as speed and accuracy in a high-volume, high-pressure production environment.

The Legal Document Workflow Coordinator may require the training of team members, and may be responsible for the day-to-day coordination of workflow within a shift or site.

Job duties:

Intakes work requests from the client; including clarification of job instructions and negotiation of deadlines with the requester. Seeks alternate solutions to deadline requests, as neededPrioritizes work requests across team and coordinates/balances multiple projects based on experience and following established guidelines, especially when working with escalated deadlines or issuesCreates and edits documents, mail merges, charts, graphs, tables, etc.Scans and cleans up documents utilizing scanner equipment and appropriate softwareConverts and cleans documents from other software applicationsEvaluates personnel performance with the AM and assists in the development and improvement of individual and team skillsDemonstrates proper professional expectations for team members when dealing with client requesters and client work requests, including meeting deadlines and delivering high-quality workResponsible for development and delivery of on-going training of new and existing team members in existing processes, as well as new trends or processes for presentations workFacilitates focus and coordination on and between shifts in the production of deliverables to the client in order to meet or exceed the client's expectations for quality, timeliness, and service

QualificationsBachelor’s degree or equivalent with years of experience able to substituteMinimum of 3 years of related office experience with document production and preparationAdvanced knowledge of Microsoft Office suite (PowerPoint, Excel, Visio as examples)Excellent verbal and written communication and interpersonal skills necessary in order to communicate questions and/or suggestions to the client and other team members in a professional and customer service-oriented mannerAbility to work both independently and collaboratively as part of a team; self-motivated to ensure own productionAbility to work in a fast-paced, deadline-driven team environment while handling sensitive and/or confidential documents and information

Additional Information

Total Base Pay

Pay: $18-20/hour

Benefits:

Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)401k Retirement Savings Plan Including Employer MatchPaid Time Off (PTO)Life InsurancePaid Parental LeaveShort-term & Long-term DisabilityHealthcare & Dependent Care Flexible Spending AccountsDomestic Partner CoverageCommuter BenefitsLegal AssistanceEmployee Assistance Program (EAP)Company Provided ParkingAdditional Employee Perks and Discounts

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.

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RRD is an Equal Opportunity Employer, including disability/veterans