Location

Charleston - 997 Morrison Drive, Suite 402

Business

Our Growth, Your Opportunity

At Maymont Homes, our success starts with putting residents first. We’re expanding to bring clean, safe, attractive, and affordable housing to more families across new markets. With over 20,000 homes, multiple build-to-rent communities, and more on the horizon, we’re not just a leader in the single-family rental space, we’re a company that truly cares about the people and communities we serve.

As a division of Brookfield, Maymont Homes is growing fast and making an impact. Join us to shape a brighter future for our residents while advancing your career with a purpose-driven team.

Job Description

Primary Responsibilities: The Application and Screening Specialist role is primarily responsible for managing the application approval and lease audit process for centralized multifamily leasing. This role acts as the primary point of contact for all application-related tasks, ensuring documents are complete, screenings are accurate, and leases are processed in compliance with Fair Housing guidelines and Maymont standards.

The coordinator will support site teams by providing timely, high-quality application decisions that improve conversion rates and resident satisfaction.

Skills & Competencies:

Bachelor’s degree or equivalent work experience requiredExperience in real estate, property management, leasing, or related fieldsKnowledge of Fair Housing laws and local/state real estate regulationsFamiliarity with leasing software (Yardi, Elise AI, ScreeningWorks, Snappt, Rhino) preferredStrong written and verbal communication skillsAbility to work independently and as part of a centralized support teamDetail-oriented with strong organizational and analytical skillsAbility to handle high volumes of data entry and document review with accuracyDemonstrated problem-solving and critical-thinking skillsAbility to thrive in a fast-paced environment with frequent deadlines and competing priorities

Essential Job Functions:

Daily outbound and inbound follow-up with applicants for missing documents, as well as notification for approval or denialsReview and verify applicant documentation, including income and ID verificationTrack and record screening results from our screening softwareIdentify and escalate screening exceptions, coordinating approvals or denials per guidelinesManage the lease drafting and countersignature processCoordinate deposit alternatives or cash depositsProvide timely updates to applicants and leasing teams on application statusEnsure compliance with Fair Housing, Fair Credit Reporting Act, and ADA regulationsMaintain detailed, real-time notes in CRM systemsMinimize processing delays and errors by auditing all files prior to lease executionCollaborate closely with Leasing Specialists and site teams to deliver superior resident experienceEscalate questionable or potentially fraudulent applications to managementOther duties as assigned

Key Metrics & Responsibilities:

Address all applications across all markets within 24 hoursProcess all applications and audits within established timelines (typically 24–48 hours)Achieve accuracy goals: 90%+ screening audit score, ≤3% error rateProvide meaningful feedback to central and site teams on application trendsEnsure complete and accurate documentation uploaded to systems of recordSupport improved conversion rates and time-to-lease through efficient application handling

Physical Requirements

Capable of working extended hours, including evenings, weekends, and holidays as necessary.Must be able to speak English in a clear and understandable voice so that various types of communications may be conducted with people of various levels of education and capabilities, including the exchange and receipt of information over the telephone.Able to see well enough to read faint or partially obscured writing or printing, with corrective lenses if needed.Position may involve sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 25 lbs. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary.Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills.Must have finger dexterity for typing/using a keyboard.

Environmental Requirements

Must be able to work on more than one assignment at a time with frequent interruptions, changes, and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns.Must be able to work effectively and cheerfully in an environment that may be stressful due to adversarial situations resulting from the proper performance of duties.Must be able to work in the office as regularly scheduled

The physical demands described here represent those that must be met by an employee to successfully perform the job's essential functions.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

DISCLAIMER:  This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Why work for Maymont Homes ​?

Our Mission – “We Positively Impact the Lives in the Communities We Serve”. We do this through the work we do and the volunteer efforts that the company sponsors. You can make a difference in your community while you work!

Outstanding benefits package – our benefits are provided by Brookfield and offer immediate 5% match on the 401(k) plan, wellness credits that significantly reduce the employee cost for health care coverage, and up to 160 hours of PTO per year for full time employees.

Huge parent company – support and backing from Brookfield Asset Management, one of the largest real estate asset management companies.

Career growth – with our plans for growth and expansion into new markets, there are many opportunities to move up within the company.

Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. #MYMT