Find Your Spot at Humber
At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic education. Humber employees are a diverse group of committed, caring and fun-loving people.
We take finding and growing the right talent very seriously. We strive to find and nurture extraordinary employees who bring their best each day.
If you are interested in working in higher education and are looking to contribute to the largest Polytechnic in Ontario, as we shape the future of our students and communities, here is your opportunity to join our team.
Job Details:
Position Title: Learning Technology Advisor
Status: FT Support
Hours:37.5hours per week
Faculty/Department: :Innovative Learning, Digital Learning
Campus/Location:North, Lakeshore, Hybrid
Salary: FT Support Payband: F
Salary Range: $31.05 -$35.99
Starting Salary: $31.05
About the Innovative Learning at Humber:
Innovative Learning at Humber is a dynamic center for teaching and learning, driven by our commitment to belonging, equity, and sustainability. We harness human spirit and creativity to empower faculty in crafting exceptional student experiences. Our Polytechnic redefines education by integrating industry expertise into a curriculum that meets evolving employer needs. We envision faculty as facilitators, bridging the gap between classroom and industry, thereby strengthening our community and future.
We provide the leadership, infrastructure, and support for faculty to adopt new teaching techniques, explore advanced digital and AI tools, and push boundaries to ensure students gain the skills and competencies needed for both employment and lifelong employability. The Innovative Learning team is essential in helping faculty cultivate the skills and attributes that define a polytechnic education.
About the Learning Technology Advisor Role:
Reporting to the Associate Dean, Digital Learning, the Learning Technology Advisor (LTA) is a member of the Innovative Learning Support Centre (ILSC) team and is responsible for high-quality, responsive technical support to faculty and students using teaching and learning technologies. The LTA is responsible for promptly responding to inquiries via Teams Voice or virtual meeting, email, or in-person at one of the institution’s support centres. The nature of requests supported by the incumbent may involve the Humber Learning Management System (LMS), common and emerging EdTech tools, physical resources used for teaching content creation and delivery including video conferencing tools, screen-casting and podcasting systems, mixed-reality set ups, and other technologies and systems commonly used at Humber. The LTA may also assist with the development with help documentation and the delivery of workshops for faculty and students.
The Learning Technology Advisor is responsible for monitoring the ILSC ticketing system and accepting and actioning support tickets in a prompt and complete manner, including providing data that will ensure that follow-up occurs in a timely way. The LTA will utilize good communication practices to clearly identify support issues and prompt resolutions or escalations. The incumbent will flag trends and recurring challenges reported by clients to a Learning Technology Specialist for further investigation and support. Where additional support is required due to the length or complexity of the request, the Learning Technology Advisor transitions the client to a Learning Technology Specialist (LTS).
The incumbent maintains up-to-date knowledge of all IL supports and processes, in addition to a broad knowledge of college-wide processes and services to facilitate high-quality service delivery for a wide range of clients’ needs. When new technologies are introduced, the Learning Technology Advisor must become familiar enough to provide onboarding and trouble-shooting support for relevant clients (faculty, students, staff). For this reason, the LTA is required to have current knowledge of many systems and their interconnections and a demonstrated willingness to keep current with an ever-evolving toolkit.
Find Your Spot at Humber
At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic education. Humber employees are a diverse group of committed, caring and fun-loving people.
We take finding and growing the right talent very seriously. We strive to find and nurture extraordinary employees who bring their best each day.
If you are interested in working in higher education and are looking to contribute to the largest Polytechnic in Ontario, as we shape the future of our students and communities, here is your opportunity to join our team.
Job Details:
Position Title: Learning Technology Advisor
Status: FT Support
Hours:37.5hours per week
Faculty/Department: :Innovative Learning, Digital Learning
Campus/Location:North, Lakeshore, Hybrid
Salary: FT Support Payband: F
Salary Range: $31.05 -$35.99
Starting Salary: $31.05
About the Innovative Learning at Humber:
Innovative Learning at Humber is a dynamic center for teaching and learning, driven by our commitment to belonging, equity, and sustainability. We harness human spirit and creativity to empower faculty in crafting exceptional student experiences. Our Polytechnic redefines education by integrating industry expertise into a curriculum that meets evolving employer needs. We envision faculty as facilitators, bridging the gap between classroom and industry, thereby strengthening our community and future.
We provide the leadership, infrastructure, and support for faculty to adopt new teaching techniques, explore advanced digital and AI tools, and push boundaries to ensure students gain the skills and competencies needed for both employment and lifelong employability. The Innovative Learning team is essential in helping faculty cultivate the skills and attributes that define a polytechnic education.
About the Learning Technology Advisor Role:
Reporting to the Associate Dean, Digital Learning, the Learning Technology Advisor (LTA) is a member of the Innovative Learning Support Centre (ILSC) team and is responsible for high-quality, responsive technical support to faculty and students using teaching and learning technologies. The LTA is responsible for promptly responding to inquiries via Teams Voice or virtual meeting, email, or in-person at one of the institution’s support centres. The nature of requests supported by the incumbent may involve the Humber Learning Management System (LMS), common and emerging EdTech tools, physical resources used for teaching content creation and delivery including video conferencing tools, screen-casting and podcasting systems, mixed-reality set ups, and other technologies and systems commonly used at Humber. The LTA may also assist with the development with help documentation and the delivery of workshops for faculty and students.
The Learning Technology Advisor is responsible for monitoring the ILSC ticketing system and accepting and actioning support tickets in a prompt and complete manner, including providing data that will ensure that follow-up occurs in a timely way. The LTA will utilize good communication practices to clearly identify support issues and prompt resolutions or escalations. The incumbent will flag trends and recurring challenges reported by clients to a Learning Technology Specialist for further investigation and support. Where additional support is required due to the length or complexity of the request, the Learning Technology Advisor transitions the client to a Learning Technology Specialist (LTS).
The incumbent maintains up-to-date knowledge of all IL supports and processes, in addition to a broad knowledge of college-wide processes and services to facilitate high-quality service delivery for a wide range of clients’ needs. When new technologies are introduced, the Learning Technology Advisor must become familiar enough to provide onboarding and trouble-shooting support for relevant clients (faculty, students, staff). For this reason, the LTA is required to have current knowledge of many systems and their interconnections and a demonstrated willingness to keep current with an ever-evolving toolkit.
About You:
You are passionate about working at Ontario's largest Polytechnic; you thrive on improving productivity and quality that contribute to team success If this sounds like you, keep reading:
Education
A 2-year diploma or higher in a related field including: Computer programming, digital communications, multimedia design and development, web development, videography, software development, front end development, and other broad areas of study.
Experience/Skills
A minimum of 2-years of experience in a professional work setting, providing customer service, exposure to technical software and hardware as relevant to this position.Demonstrated comfort with technology.
A growth mindset demonstrated by actively engaging in new ways of solving problems, sharing and receiving peer support with teammates and the IL department, and the ability to collaborate to respond to the needs of the institution in a flexible manner. The ability to think critically to prioritize requests that come into the Support Centre, as well as take responsibility for ensuring tickets are solved in a timely manner. Strong written and spoken communication skills are required. An ability to work in a fast-paced work environment with a high demand for service is essential.
If this sounds like you, we'd love to hear from you At Humber Polytechnic we don't just accept difference we celebrate it Experience comes in many forms, skills are transferable, and a progressive mindset goes a long way at Humber. If your experience is close to what we're looking for, consider applying and tell us why you are a great candidate for this job. Find your Spot at Humber
What's in it for you?
We thank you for your interest in working with Humber Polytechnic. Only applicants selected for an interview will be contacted. Consideration for Support Staff (Article 17 of FT Support Staff and Article 19 of PT Support Staff) positions will be given to internal employees in accordance with the respective Collective Agreements.
Equity, Diversity, and Inclusion
Humber Polytechnic is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment.
Humber supports employment equity. Racialized workers, women, Indigenous workers, LGBTQ2S workers and workers with disabilities are encouraged to apply. For the purpose of statistical data collection, applicants are strongly encouraged to voluntarily self-identify. Humber’s diverse workplace also supports Francophone workers and young workers.
Accommodation
Humber Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Talent Acquisition team will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request.
Anti-Discrimination Statement
At Humber Polytechnic, all forms of discrimination and harassment are prohibited. All employees and applicants have the right to work in an environment that is free from discrimination and harassment. If you need assistance with concerns related to discrimination and harassment, please contact the Office of Human Rights and Harassment (humanrights@humber.ca).
About You:
You are passionate about working at Ontario's largest Polytechnic; you thrive on improving productivity and quality that contribute to team success If this sounds like you, keep reading:
Education
A 2-year diploma or higher in a related field including: Computer programming, digital communications, multimedia design and development, web development, videography, software development, front end development, and other broad areas of study.
Experience/Skills
A minimum of 2-years of experience in a professional work setting, providing customer service, exposure to technical software and hardware as relevant to this position.Demonstrated comfort with technology.
A growth mindset demonstrated by actively engaging in new ways of solving problems, sharing and receiving peer support with teammates and the IL department, and the ability to collaborate to respond to the needs of the institution in a flexible manner. The ability to think critically to prioritize requests that come into the Support Centre, as well as take responsibility for ensuring tickets are solved in a timely manner. Strong written and spoken communication skills are required. An ability to work in a fast-paced work environment with a high demand for service is essential.
If this sounds like you, we'd love to hear from you At Humber Polytechnic we don't just accept difference we celebrate it Experience comes in many forms, skills are transferable, and a progressive mindset goes a long way at Humber. If your experience is close to what we're looking for, consider applying and tell us why you are a great candidate for this job. Find your Spot at Humber
What's in it for you?
We thank you for your interest in working with Humber Polytechnic. Only applicants selected for an interview will be contacted. Consideration for Support Staff (Article 17 of FT Support Staff and Article 19 of PT Support Staff) positions will be given to internal employees in accordance with the respective Collective Agreements.
Equity, Diversity, and Inclusion
Humber Polytechnic is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment.
Humber supports employment equity. Racialized workers, women, Indigenous workers, LGBTQ2S workers and workers with disabilities are encouraged to apply. For the purpose of statistical data collection, applicants are strongly encouraged to voluntarily self-identify. Humber’s diverse workplace also supports Francophone workers and young workers.
Accommodation
Humber Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Talent Acquisition team will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request.
Anti-Discrimination Statement
At Humber Polytechnic, all forms of discrimination and harassment are prohibited. All employees and applicants have the right to work in an environment that is free from discrimination and harassment. If you need assistance with concerns related to discrimination and harassment, please contact the Office of Human Rights and Harassment (humanrights@humber.ca).