Description At Amazon, we are committed to delivering exceptional customer experiences, ensuring timely and high-quality order fulfillment. The Learning Manager, Sort Center plays a pivotal role in enhancing associate performance, developing operational leadership, and driving continuous improvement through structured learning programs. This role is responsible for coordinating and executing end-to-end training initiatives, ensuring seamless onboarding, skill development, and compliance for both associates and operational leaders within the SC. Key job responsibilities • Training Program Implementation o Deploy network-standard training programs for associates, managers, and trainers, including training needs analysis, cross-training, and leadership development. o Ensure consistent execution of structured onboarding and upskilling programs aligned with Amazon’s operational standards. • Trainer Development & Deployment o Oversee the development, scheduling, and performance of trainers, ensuring productivity and effectiveness in delivering learning programs. o Provide coaching, feedback, and guidance to trainers to ensure continuous skill enhancement. • Operational Collaboration & Planning o Partner with Operations Managers & Leaders across all SCs in the network to identify skill gaps and align training schedules. o Act as a proactive partner with internal stakeholders to drive improvements in safety, quality, productivity, and customer experience metrics. • Content Management & Compliance Tracking o Manage and customize training content to meet hub-specific requirements while ensuring adherence to compliance standards. o Track training completion and effectiveness, maintaining visibility on associate and leadership development progress. • Facilitation & Stakeholder Engagement o Lead workshops and hands-on training sessions for operational associates, ensuring compliance with Amazon policies and procedures. o Work closely with the Operational partners and cross-functional teams to address training needs and enhance workforce productivity. o Oversee the development of facilitators and trainers, ensuring consistent delivery of learning programs. • Performance Evaluation & Data-Driven Insights o Establish metrics to evaluate training effectiveness, operational efficiency, and learning impact. o Drive continuous feedback loops, conduct learning assessments, and suggest improvements to optimize training impact. o Proactively identify challenges in SC operations and implement learning-based solutions for problem resolution. o Utilize advanced Excel strategies to interpret data and propose actionable insights for continuous improvement initiatives. Basic Qualifications • Bachelor’s Degree from an accredited university or 2+ years of experience at Amazon • 5+ years of relevant experience in training, learning & development, operations, or leadership roles • Proven ability to coach, mentor, and deliver performance-related training • Strong data analytics skills, including proficiency in advanced Excel strategies for interpreting operational insights • Expertise in training facilitation, ensuring effective communication across diverse teams • Proficiency in MS Office Suite, email, and general computer applications • Demonstrated ability to prioritize, manage, and complete projects within tight deadlines • Experience in goal setting and strategy development, aligning department objectives with broader organizational priorities • Ability to effectively train and engage peers, hourly associates, and exempt personnel Preferred Qualifications • Master’s Degree in a related field (Learning & Development, Operations, Business Management, etc.) • Proven track record showing progression in Training/Learning Management over the last 5+ years in manufacturing, production, or distribution leadership roles • Ability to adapt to fast-paced, dynamic environments, navigating ambiguity with confidence and agility • Strong desire to thrive in a rapidly growing, evolving business landscape • Experience in Kaizen and Continuous Improvement, driving operational efficiency through structured learning methodologies Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.