Job Summary: About the Role & Team

At Disney Vacation Club, we believe learning is key to creating magical experiences for our Members and Guests. Our Learning & Development team designs and delivers innovative learning solutions that support business goals and inspire Cast excellence.

As part of this dynamic team, the Learning Manager plays a vital role in delivering high-impact training programs that support onboarding, systems knowledge, and ongoing development. This role facilitates learning experiences across multiple formats—virtual, in-person, and self-paced—and works closely with partners to ensure our Cast Members are set up for success from day one.

You will report to the Manager, Learning & Development.

This is a Full-Time role.

What You Will Do

Facilitation & Delivery

Facilitate engaging learning programs for Cast Members at all levels, with a focus on onboarding frontline roles

Deliver a variety of learning experiences including scripted and/or inspirational content through long and short format classes

Deliver training in various formats, including instructor-led (ILT), virtual instructor-led (VILT), hybrid, and asynchronous learning

Manage classroom by holding Cast accountable to expectations and providing feedback  

Set up and break down room and respond to building/technology concerns, as needed

Program & Project Management

Lead projects independently and/or in collaboration with peers and partners related to onboarding, ongoing training, and content updates

Conduct training administration functions such as summarizing rosters, post-session follow up emails, reports, and general communication

Maintain and update internal onboarding resources such as Smartsheet checklists, class materials, and other training assets

Stakeholder Engagement & Support

Partner with peers and business stakeholders to ensure training aligns with operational goals and learning objectives

Follow all training processes and protocols established by leadership consistently and effectively across all delivery formats

Establish and develop relationships with peers, clients, stakeholders, and key partners

Team Development

Mentor, train, and develop less experienced Learning Managers 

Contribute to a collaborative, high-performing team culture

Required Qualifications & Skills

1+ years of leadership experience, or experience leading people in a coordinator or lead capacity

3+ years of facilitation experience for audiences of various sizes, whether in-person or through virtual platforms for various formats: Long-format programs (spanning several weeks) and Short-format programs (single day or multi-part series)

Proven ability to tailor facilitation style to meet different audiences and a variety of learning experiences

Strong project management, organizational, and communication skills, with proven experience managing multiple priorities

Ability to collaborate with partners, peers, and clients to apply expertise and propose innovative solutions 

Advanced proficiency in Microsoft 365 tools 

Demonstrated system proficiency and ability to quickly learn and apply technology tools

Initiative to take action to resolve issues, accomplish tasks, and improve efficiency 

Experience maintaining confidential information 

Ability and flexibility to work at home or on property as needed, as well as across time zones and onsite locations

Have the ability to travel domestically

Preferred Qualifications

3+ years of facilitation experience with Disney

3+ years of leadership experience with Disney

Prior experience in adult training, learning, and development 

Previous experience in quota-based Sales and/or Call Center environments

Professional certification or affiliation related to improving human performance 

Experience using Instructional Design theories and/or applications to enhance learning experiences

Experience with systems: AMI/Disney Vacation Club Booking Suite, Guest Service Suite, a la carte, Salesforce (MeRLIN), Horizon, Ownership Management System, Seaware Touch, Avaya, ConnectSmart

Proven knowledge of the DVC and Disney products 

Knowledge of the Counselor Salesperson (CSP) process 

Florida Real-estate License

Education

Bachelor’s Degree or equivalent experience 

Master’s Degree preferred

Additional Information

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits. 

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