We're looking for a Learning Experience Designer to create new and continuing learning materials for employees and our customer support operations throughout the world.
What is Support Ops?
Support Ops is a passionate team that works to provide top-notch escalated support to DoorDash Customers, Merchants, and Dashers whose deliveries have gone awry. The Learning Experience Design Team enables support agents to feel confident in the solutions they provide to customers through new hire and continued education. We aim to be 1% better every day!
About the RoleAn experienced Learning Experience Designer is creative and adaptive, with experience in new learning solutions and asset development. You have adult learning theory in mind. You enjoy partnering with Trainers and partners to up-level the state of current training resources. This is a full-time, salaried position that serves multiple lines of business. This role will be remote.
You're excited about this opportunity because you will… Creatively identify design- and process-driven pain points and actively investigate potential learning solutions. Design and develop learning solutions for the optimal learner experience, following basic adult learning principles and conventions. Determine and implement changes to learning content based on performance data. Work backwards to author learning plans with performance-based learning objectives, development schedule with clear deadlines, and detailed measurement strategy for small to medium projects. Given a specific learning need, engage with SMEs to clarify content needed for small to medium projects. With some guidance, manage projects and stakeholders to meet project requirements and deadlines. We're excited about you because… You love helping people and are passionate about education You seek development opportunities within the field of Learning Experience Design and excel with learning progressive trends in the industry You have a One Team One Fight mentality You have high bandwidth and no problem juggling multiple tasks at once You are a sponge, absorbing the deep knowledge of experts in diverse processes across Support Ops, and instilling them into concise and training materials You are not interested in the status quo. You love thinking about new opportunities or process improvement potential You are a writer who is talented at whittling complex ideas down to be concise with an eye for design You are a creative problem-solver Bachelor's degree in Instructional Design/Technology, Education, English, or related field. 3+ years of recent experience developing training programs and course materials, especially using Storyline 360.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
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