Job Description

Position: Service Manager

Location: Great Ellingham, Attleborough NR17, UK
Contract Type: Full-Time (40 hours per week)
Salary: £30,000 per annum

A well-established residential care service in Norfolk is seeking a dedicated and experienced Service Manager to lead its team in delivering high-quality, person-centred support to adults with learning disabilities, autism, and complex needs.

About the Service
Set within eight acres of land, this residential service supports 18 individuals through tailored one-to-one care. The environment is designed to promote independence, wellbeing, and personal growth, offering opportunities for outdoor activities, gardening, and community engagement.

Role Overview
The Service Manager will be responsible for the operational leadership of the service, ensuring compliance with regulatory standards and fostering a culture of excellence. This role requires a proactive leader who can motivate staff, manage complex care needs, and maintain a safe, supportive environment.

Key Responsibilities

Lead and manage a multidisciplinary team, overseeing rotas, appraisals, and performanceDevelop and review individual support plans and risk assessmentsEnsure compliance with health and social care legislation and CQC standardsAct as a key point of contact for families, professionals, and stakeholdersConduct audits and maintain accurate records in line with data protection regulationsMentor staff and deliver structured training and supervisionManage complaints, concerns, and disciplinary processes professionallyPromote safeguarding and uphold best practices in care delivery

To be considered for this rewarding role, I am looking for some with the following skills, qualifcations and experience:

Minimum Level 3 qualification in Health and Social Care (Level 5 desirable or willingness to complete)Proven experience supporting adults with learning disabilities and/or mental health conditionsStrong leadership skills with experience managing teams and service operationsAbility to foster a positive, inclusive, and outcome-focused cultureExcellent communication and organisational skills

Benefits:

Paid training and recognised qualificationsCareer development opportunities within a growing organisationInclusive and diverse working environmentWellbeing support and financial flexibility toolsRefer-a-Friend reward scheme

This is a rewarding opportunity for someone who is passionate about making a difference and leading a team with purpose. If you are ready to take the next step in your career, click apply now!