Company Description

NH Collection Colombo offers comforting familiarity based on three main pillars value for money, the best location, and service with a human touch – making stays always a pleasure, time after time.

Job DescriptionConsistently offer professional, warm, and engaging serviceParticipate in the creation, implementation, and facilitation of the hotel's training plan and its budget, aligned with the property's strategic goals and objectivesConduct an annual training needs analysis and collaborate with department heads, guest feedback, audits, and performance reviews to identify development opportunities for their teamsDefine learning priorities (onboarding, technical skills, soft skills, management, etc.)Initiate, coordinate, deliver, and follow up on all training activities within the hotelActively establish relationships and partnerships with industry associations, external training providers, and academic institutions related to the hospitality industryUpdate and maintain accurate records of training activities and participant informationTrack attendance and post-training evaluationsMeasure the impact of training on operational performance (KPIs, feedback, quality audits, etc.)Prepare monthly training reports and annual training reviewsSelect and coordinate external speakers / certified training organizationsTrain and support internal trainersFoster a culture of knowledge sharing, coaching, and mentoring within the organization.Maintain an up-to-date training calendar to maximize learning resources and opportunitiesStay up to date with industry trends, new learning technologies, and best practices in L&D.

Qualifications3-5 years proven experience in Learning & Development, ideally within the hospitality industry.Strong communication and interpersonal skills, with the ability to build relationships at all levels.A proactive, problem-solving attitude with a genuine desire to support and empower others.A proven track record of designing and executing L & D initiatives to yield best outcomes.A team player who thrives in a fast-paced, service-oriented environment.Passionate about developing people and driving organizational growth.