A Learning & Development Manager is responsible for organising, delivering, and evaluating training programs to deliver an excellent staff experience while support management on proper policies and procedures.

What will I be doing?

 

As a Learning & Development Manager, you are responsible for organising, delivering, and evaluating training programs to deliver an excellent staff experience. An HR Training Officer will also be required to support and advise management on proper policies and procedures. Specifically, you will be responsible for performing the following tasks to the highest standards:

Support and advise Managers on proper policies and proceduresSupport the hotel with departmental training requirementsOrganise, deliver, and evaluate training programmes as requiredManage succession planning with senior managers during the bi-annual appraisal process

Manage employee relations issues in the hotel in a confidential manner, including disciplinaries, grievances, and capability

 

Ensure completion of training for hotel security, fire regulations and other health and safety legislationAssist in the organisation of Team Member social eventsWork with local organisations and schools to promote the hospitality industryPromote and endorse staff benefitsAssist and resolve team member and management queriesOversee annual training plan, monthly training calendar, SETA submissions for WSP and ATR and grants

What are we looking for?

 

A Learning & Development Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous experience in learning and development requiredExperience as an SDF Positive attitudeGood communication and people skillsCommitted to delivering a high level of customer service, both internally and externallyExcellent grooming standardsFlexibility to respond to a range of different work situationsAbility to work under pressure

Ability to work on their own or in teams

 

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

CIPD qualified or working towards qualification, or equivalentKnowledge of hospitalityGood knowledge of employment law and employee relationsIT proficiency

What will it be like to work for Hilton?

 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!