Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

We are looking for a driven, adaptable and resourceful hybrid Western Region Instructional Designer and Technical Trainer that is a part of the Claims Learning & Development (L&D) team. This position reports to the Senior Manager, Claims Learning & Development (L&D). In this role, you will apply your strong background in technical knowledge, learning consulting, design and delivery to collaborate on learning solutions. You’ll focus on measuring the effectiveness of training for Claims employees nationally across multiple business functions, including Property, Auto and Casualty. The role is also accountable for delivering content in-person, virtually and blended, leading facilitated discussions and advising learners in various hands-on, immersive experiences. This role works in partnership with business stakeholders to identify, recommend, and implement learning solutions. The ideal candidate is a customer champion and committed to delivering a consistent, effective and engaging learner experience.

Does this sound like you? Come join our team!

What you'll do?

Work collaboratively with the L&D team to design, develop and deliver solutions that build an end-to-end learning experience with a focus on interactive digital deliveryProactively identify training needs, present recommendations, and deliver on learning objectives that are driven by strategic business goalsUsing a consultative approach, work with your team, subject matter experts and senior leaders across multiple business functions to deliver one consistent experience nationallyStrives to be a customer champion when collaborating and advising stakeholders in determining training needs and appropriate delivery methodStay on top of best practices/emerging industry trends in learning and development to support innovative learning experience designAccountable for prioritizing and guarantying that training scheduling, participant enrolment, measurements/metrics and the maintenance of appropriate tracking/record keeping is complete in a timely mannerCoordinate training logistics (facilities, materials)Demonstrate your strong project management, content management, and design skills to build and develop multi-purpose learning content in areas such as self-paced and mobile learningFind opportunities to apply data collection and feedback mechanisms throughout our learning solutions to generate data-driven, useful insightsCommunicate progress and opportunities through daily huddles and monthly business reviewsConsistently deliver training programs both live and virtually using standard processes and adult learning principlesCoordinate assessments and provide post-learning support on the job application

What you'll bring?

2+ years of technical experience in more than one business function, including Property, Auto and CasualtyProven ability to work independently, get results through collaborative, outcomes-focused relationships with multiple internal stakeholdersBe adaptable, innovative and have a problem-solving attitudeDisplay leadership, decision making, negotiating, communication and analytical thinking skillsAbility to empower, challenge and influence cross functional teams and deliver outstanding results in a matrixed reporting environmentBe able to break down complex, technical processes into simple, logical stepsExperience developing training contentPrior knowledge or experience in adult learning, instructional design or corporate training would be an assetCertified Training and Development Professional Designation or Adult Education Qualifications is an assetExperience working with Rise 360, Articulate Storyline, Vyond, Elucidat, Camtasia authoring tools

What you’ll get:Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.Outstanding Career Development opportunities.We’ll support your professional development education.Competitive vacation package with the option to purchase 5 extra days off per yearEmployee driven programs focused on gender, LGBTQ+, origins, diversity and inclusionCorporate wellness programs to support our employees’ physical and mental healthHybrid flexible work model

Where: Calgary or Edmonton location, with light travel required when necessary.

Please note that we may use AI tools to help us through the recruitment process. This is an new position which has been posted both internally & externally.

Aviva Canada is committed to providing accommodations for people with disabilities during all phases of the hiring process including the application process. If you require an accommodation because of a disability, we will work with you to meet your needs. Applicants need to make their needs known in advance. If you are selected for an interview and require an accommodation, you are encouraged to advise the Talent Acquisition Partner who will consult with you to determine an appropriate accommodation.