**Job Responsibilities** 1. Strategic Partnership & Learning Intake + Serve as a performance consultant and strategic advisor to assigned business units. + Stay current on business priorities and proactively recommend aligned learning solutions. + Educate business partners on when and how learning interventions add value. + Conduct in-depth needs assessments and root cause analyses to validate learning requests. + Triage and scope incoming requests, communicating rationale for out-of-scope items and recommending alternatives. + Collaborate with: + Design & Facilitation Leads on solution development and capacity planning. + Learning Project Managers to manage mid-to-large scale initiatives. + Community Engagement Consultant to embed retention strategies. + Support Coordinator for scheduling and reporting logistics. + Host regular update meetings with business partners to share progress and timelines. 2. Learning Metrics & Continuous Improvement + Evaluate learning effectiveness and attribution to business results using multi-level evaluation models. + Analyze operational and learning metrics to identify trends and inform decision-making. + Recommend adjustments to learning programs based on post-delivery engagement and performance data. + Participate in operational meetings to assess learning impact and communicate findings. + Identify and share best practices across L&D and business units. + Continuously seek opportunities to streamline processes and enhance service delivery. 3. Team Collaboration & Resource Management + Coordinate work distribution across the learning team to ensure timely, high-quality delivery. + Adjust plans and resources in response to shifting priorities or change requests. + Provide backup support for facilitation or producer roles as needed. + Act as deputy for the Learning Manager when required. **Required Qualifications** + 3+ years of experience in a learning and development role. + Deep understanding of learning strategies, methodologies, and best practices. + Strong analytical skills with the ability to interpret data and identify actionable insights. + Customer-obsessed mindset with strong relationship-building and influencing skills. + Excellent communication and change management capabilities. + Ability to prioritize, adapt, and thrive in a dynamic environment. **Preferred Qualifications** + Experience with Agile methodologies or certification + Lean/Six Sigma knowledge + Financial services experience + Knowledge of John Hancock’s business, products, or services **_When you join our team:_** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido