Job Responsibilities

1. Strategic Partnership & Learning Intake

Serve as a performance consultant and strategic advisor to assigned business units.Stay current on business priorities and proactively recommend aligned learning solutions.Educate business partners on when and how learning interventions add value.Conduct in-depth needs assessments and root cause analyses to validate learning requests.Triage and scope incoming requests, communicating rationale for out-of-scope items and recommending alternatives.Collaborate with:Design & Facilitation Leads on solution development and capacity planning.Learning Project Managers to manage mid-to-large scale initiatives.Community Engagement Consultant to embed retention strategies.Support Coordinator for scheduling and reporting logistics.Host regular update meetings with business partners to share progress and timelines.

2. Learning Metrics & Continuous Improvement

Evaluate learning effectiveness and attribution to business results using multi-level evaluation models.Analyze operational and learning metrics to identify trends and inform decision-making.Recommend adjustments to learning programs based on post-delivery engagement and performance data.Participate in operational meetings to assess learning impact and communicate findings.Identify and share best practices across L&D and business units.Continuously seek opportunities to streamline processes and enhance service delivery.

3. Team Collaboration & Resource Management

Coordinate work distribution across the learning team to ensure timely, high-quality delivery.Adjust plans and resources in response to shifting priorities or change requests.Provide backup support for facilitation or producer roles as needed.Act as deputy for the Learning Manager when required.

Required Qualifications

3+ years of experience in a learning and development role.Deep understanding of learning strategies, methodologies, and best practices.Strong analytical skills with the ability to interpret data and identify actionable insights.Customer-obsessed mindset with strong relationship-building and influencing skills.Excellent communication and change management capabilities.Ability to prioritize, adapt, and thrive in a dynamic environment.

Preferred Qualifications

Experience with Agile methodologies or certificationLean/Six Sigma knowledgeFinancial services experienceKnowledge of John Hancock’s business, products, or services

When you join our team:

We’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

Hybrid