**Overview:** Responsible for the collection of assigned past due loan and lease accounts generally under 60 days past due via phone and/or email. Works with the customer, dealer and/or internally to determine the root cause of the issue to be able to resolve the situation. **Primary Responsibilities:** + Contact delinquent loan and lease customers via phone and/or email to determine root cause of delinquency and resolve delinquent workout cases to secure payments or minimize loss. + Work with customer and/or other cross-functional teams to resolve delinquent contracts resulting from administrative issues. + Ensure management awareness of accounts where timely payment will not be made to ensure appropriate action may be undertaken depending on the specific case. + Use credit bureau data, post office information, internet searches and other tools to locate customers who have moved or changed phone numbers. + Research and resolve billing-related customer issues and complaints. + Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management. + Promote an environment that supports belonging and reflects the M&T Bank brand. + Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. + Complete other related duties as assigned. **Scope of Responsibilities:** **Supervisory/Managerial Responsibilitie** **s:** Not Applicable **Education and Experience Required:** Minimum of 3 years’ higher education and/or work experience, including a minimum of 1 years’ customer service, collections and/or related experience Proven verbal and written communication skills Proficiency with personal computer skills, as well as pertinent spreadsheet, word processing and email software **Education and Experience Preferred:** Minimum of 2 years’ commercial equipment leasing and finance collections experience Work experience in an office environment Some college M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.57 - $30.95 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. **Location** Moberly, Missouri, United States of America M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.