Responsible for the collection of assigned past due loan and lease accounts generally under 60 days past due via phone and/or email. Works with the customer, dealer and/or internally to determine the root cause of the issue to be able to resolve the situation.
Primary Responsibilities:Contact delinquent loan and lease customers via phone and/or email to determine root cause of delinquency and resolve delinquent workout cases to secure payments or minimize loss. Work with customer and/or other cross-functional teams to resolve delinquent contracts resulting from administrative issues. Ensure management awareness of accounts where timely payment will not be made to ensure appropriate action may be undertaken depending on the specific case. Use credit bureau data, post office information, internet searches and other tools to locate customers who have moved or changed phone numbers. Research and resolve billing-related customer issues and complaints. Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.Promote an environment that supports belonging and reflects the M&T Bank brand.Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.Complete other related duties as assigned.Scope of Responsibilities:Supervisory/Managerial Responsibilities:Not Applicable
Education and Experience Required:Minimum of 3 years’ higher education and/or work experience, including a minimum of 1 years’ customer service, collections and/or related experience
Proven verbal and written communication skills
Proficiency with personal computer skills, as well as pertinent spreadsheet, word processing and email software
Education and Experience Preferred:Minimum of 2 years’ commercial equipment leasing and finance collections experience
Work experience in an office environment
Some college
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.57 - $30.95 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.LocationMoberly, Missouri, United States of America