Work on solution and delivery for links in  new / existing accounts, , review customer requirements, identify Airtel Business capabilities for designing resolutions, ensuring preparation of RFS and project execution Lead team on ground and collaborate with NOC, Planning, SCM, CE and sales team. Define customer impacting KPIs, review and monitor processes and continuously improve customer support processes and manage the customer retention through churn control and effective rate control  Ensure adherence to SLA, project delivery and collections and have a keen eye towards customer satisfaction.