Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture here: The Sprinklr Way. **Job Description** Sprinklr is looking for a Lead Value Consultant to drive customer outcomes and account health, retention & growth within our Americas sales theater, and occasionally within other theaters. **Tea** **m overview** The Value team is Sprinklr’s Center of Excellence (CoE) for value-based selling and success. We have two main motions: + **Engagements:** We partner with pods (account teams) to help our most strategic customers understand and articulate the full value of the platform; and + **Value at scale:** We empower account teams with playbooks, tools and training for building strategic partnerships grounded in measurable outcomes. **Role** **d** **escription**   In this role, you will be responsible for: + Delivering engagements for our most importantaccounts; + Building repeatable outcome-based selling and success best practices; and + Deploying these best practices at scale through self-service playbooks and tools, enablement/coaching and other initiatives. **Main** **r** **esponsibilities**   (1) Delivering engagements for our most important accounts: - Work with our Americas sales leadership to prioritize accounts/deals to support. - Partner with pods on customer engagements for the prioritized accounts/deals, e.g.: + _Strategic_ _account & renewal p_ _lanning_ _:_ Define a clear plan for driving account health, retention & growth in the near and longer terms. + _Outside-in_ _executive point of view:_ Build and present a customer-first, value-based, point of view aimed to inspire the C-suite to transform the front office with Sprinklr. + _Strategic partnership vision & roadmap_ : Co-create and co-present with the customer a joint vision, roadmap and future state architecture for a strategic partnership. + _Value_ _R_ _ealization_ _Assessment_ _:_ Conduct an adoption health check of Sprinklr capabilities in the current contract, and co-create and co-present with the customer a cost benefit analysis of adopted capabilities and the value potential of unused capabilities. + _Business case_ _/ Business Value Assessment_ _:_ Co-create and co-present with the customer a cost benefit analysis of other Sprinklr capabilities that could accelerate the customer’s strategic priorities. + _Executive meetings_ _&_ _workshops:_ Prepareand facilitate meetings and workshops with customer executives that drive awareness, alignment and commitment on how customers can achieve their goals with Sprinklr, such as Executive Business Reviews. + _Strategic_ _RFP response support_ : Prepare and present an executive-grade response to a strategic RFI/RFP. + _Executive_ _p_ _roposal_ : Prepare and present an executive-grade commercial proposal to executive buyers, both in the business and IT. (2) Building repeatable outcome-based selling and success best practices: + Based on the delivery of engagements, build/pilot/contribute to,and maintainplaybooks designed to improve account health, growth and retention, such as Business case playbooks for specific solutions & industries. + Develop and reinforce an ongoing feedback loop to improve the impact of these playbooks. (3) Deploying these best practices at scale through self-service playbooks and tools, enablement/coaching and other initiatives: + Build processes that empower first line managers to deploy these playbooks with their accounts, andenable first line managers on the playbooks and processes. + Support the configuration and maintenance of outcome-based success and selling tools, which may include building value models for new solutions. + Partner with Sales Enablement to develop enablement strategies across sales regionsto share best practice content and drive adoption at scale, which may include building online courses and other self-service mechanisms. + Coach specific account teams on how to drive account health, retention and growth though office hours or 1:1 back-office coaching sessions. + Build and deliver accelerators that allow multiple account teams to efficiently apply playbooks and tools to their accounts at the same time.   **Desired** **skills & experience** + 7+ years of relevant experience in (1) Value Consulting/Value Engineering with a leading SaaS vendor and/or (2) a top tier management consulting firm with exposure to front-office processes and cloud technologies, and/or a (3) customer-facing sales/presales role with a leading SaaS vendor, focusing on strategic customers and prospects. + Strong experience building ROI models, business cases, value realization assessments, and customer points of view across industries. + Demonstrated ability to engage credibly with C-Suite audiences and simplify complex topics. + Excellent communication skills with a talent for telling compelling value-led stories. + Strong presentation and facilitation skills, including executive meetings and workshops. + Proven success collaborating cross-functionally with Sales, Success, Solutions Consulting, and Product teams. + Track record of delivering measurable impact on account retention and growth. + Proficiency with cloud collaboration tools (e.g., Office 365, digital productivity platforms). + Bachelor’s degree required; MBA or other advanced degree preferred. **Who you are** + Curious and analytical, comfortable deriving insights from data to inform strategy. + Obsessed with quality; always building for best practice in everything you do, regularly challenging yourselves and others – constructively. + A builder, who produces significant amounts of tangible outputs out of very little; you’re not afraid of “blank pages”. + A proactive self-starter, eager for feedback and mentorship, with a natural curiosity and openness to fresh ideas and opportunities. + Reliable and organized, able to manage multiple priorities and communications without losing focus. + Confident in sharing alternative perspectives with senior leaders and customers, and are quick to support colleagues in high-stakes moments. + Adaptable in the face of ambiguity and able to pivot quickly between initiatives. + Well-organized and flexible; able to move from initiative to initiative without delay. + Energized by meeting colleagues and customers in person wherever possible. **Why You'll Love Sprinklr:** We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. **Compensation Range** $110,000 - $146,000 - $183,000 The base salary range for this role at minimum, midpoint and maximum is shown above. It is not typical for a candidate to be hired close to or at the maximum of the salary range. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay also depends on the relative experience, knowledge, skills to our internal peers in the role. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan and/or equity plan, depending on role. US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage. We’re excited that you’re interested in joining Sprinklr! Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate. Here at Sprinklr, we’re on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people — to treating them like family, and to sharing a culture that reflects our values. Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice. Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form (https://forms.office.com/r/hzDnhjYCJf) .