Job Description SummaryThis is Lead Services Specialist - Technical Support who will be responsible for post sales support of customer issue. This can include repairs (both returns and field), technical support or a field service or other service request Impacts departmental operations and responsible for planning/execution.

Job Description

Essential responsibilities will require you to 

Own the resolution of post-sales technical customer issues. Level 1,2,3 Technical Support – Resolves post sales Technical Issues.As the technical depth required to resolve an issue increase, the “level” of skill set increases. For some products 1 individual may handle levels 1, 2 and 3 while for other products these may be separate individuals with increasing skill sets.Developing in-depth knowledge of technical discipline. Uses prior experience and acquired technical expertise to execute policy / strategy.In-depth understanding of key business drivers; uses this understanding to accomplish own work.In-depth understanding of how the work of own team integrates with other teams and contributes to the area.Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance.Uses prior experience and on-the-job training to solve straightforward tasks.Has access to technical skills and analytic thinking required to solve problems.May use multiple internal sources outside of own team to arrive at decisions.A job at this level is likely to be an individual contributor with proven interpersonal skills or an early people leader who can hire and develop talent.Provides informal guidance to new team members

Required Qualifications

This role requires advanced experience in the Services & Technical Support.Knowledge level is comparable to a Bachelor's in Engineering degree from an accredited university or college certification with 5+ years of experience and 3+ years of relevant experience in Monitoring & Diagnostic or Field Services

Desired Characteristics

Advanced oral and written communication skills.Demonstrated ability to analyse and resolve problems.Ability to document, plan, market, and execute programs.
 

Additional Information

Relocation Assistance Provided: Yes