As a Lead Technical Program Manager, you will be a vital part of the Canadian Technology Functions team, leading the Operations Enablement team used by our Operations teams to support customers across Canada. You have a strong technical background with strong experience leading complex programs, and excellent business insight to drive outcomes and build multi-year strategies.

Position Responsibilities:

Leadership and Collaboration:

Lead a squad of technical professionals within the software development domain.

Collaborate across squads and application teams utilizing our foundational operations capabilities.

Strategic Planning and Execution:

Work closely with the Technical Product Partner and Business Architects to understand and prioritize business and technical needs.

Own and collaborate with various partners to deliver a 3-year technical roadmap.

Technical Excellence:

Lead the squad to deliver on non-functional requirements and obtain necessary approvals (e.g., architecture, risk).

Manage technical currency and ensure compliance with technical and regulatory standards.

Impact and Influence:

Consistently contribute to the success of the team by getting results and fostering collaboration.

Required Qualifications:

Understand how technology supports Manulife's strategy.

Demonstrate strong leadership skills in mentoring and motivating team members.

Maintain a meticulous and analytical approach.

Possess awareness of the full technology stack (MERN) and understand business priorities.

Build positive relationships with business partners and demonstrate strong interpersonal skills.

Learn from successes and failures to drive continuous improvement.

Exhibit strong organizational and problem-solving abilities.

Communicate technical vision and outcomes effectively.

Display excellent change management and problem-solving skills.

Preferred Qualifications:

Experience leading a diverse software engineering team.

Proficiency in technical architecture and solution design.

Ability to collaborate with architects, engineering managers, and business product partners.

Experience building long-term technical strategies and developing multi-month backlogs.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our distributed team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$110,530.00 CAD - $205,270.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.