Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you. 

The Customer Experience Senior Consultants (CESC) will be delivering UKG Emerald for UKG’s top segment customers. The purpose of this role is to deliver the overall portfolio for this cloud premium offering including overall Architecture guidance, Innovation (AI) services, Design and Implementation support, Cybersecurity, Data and Integration
The CESC will be accountable for the delivery of the UKG premium service portfolio & build mitigation plan, methods and tools, and best practices across all systems & landscape environments and platforms.
They will develop and demonstrate a premium level of understanding of the customer’s strategic business goals, business processes, landscape, industry norms and all available and late breaking technology as well as newly developed UKG services. These resources must demonstrate a premium level of enthusiasm for technology enabled business advancements, clearly articulating to the customer current technology trends including AI, Integration and newest UKG features.
Essential Functions:
• Drives business and IT planning & strategy sessions with customers in partnership with UKG’s product development team and Customer experience teams.
• Architect and define the customer engagement model based on a profound understanding of the customer situation including core business processes, system landscape, organizational structure, support organization, and company goals.
• Deliver services for the UKG’s top segment customers including UKG products, solutions, integrations and innovations.
• Design and implement comprehensive customer integration architectures that ensure seamless data flow and interoperability.
• Develop and maintain customer architecture documentation, including system diagrams, integration workflows, and technical specifications.
• Monitor and troubleshoot integration issues, providing technical support and guidance to development teams.
• Supports and drives the development of master plans for business and IT landscape and IT transformations.
• Develop and validate a release strategy.
• Develop an operational strategy for the customer to adopt UKG Best Practices.
• Define a strategy to develop customer integration models.
• Develop a “master plan” with the customer for business continuity.
• Ensures consistent UKG Premium Support and Services strategy and delivery engagements according to the customer industry.
• Provides functional and technical advisory for UKG Customer Engagements within the industry.
Qualifications:
• Bachelor’s degree in computer science, Information technology, engineering, or other relevant combination of training and experience.
• 5+ years in a Solution and Software Support for Cloud solutions and Operations.
• 5+ years of experience in consulting / solutions for HRIS or Workforce management
• Knowledge of UKG solutions such as UKG PRO, WFM, and READY is a plus

• Excellent technical knowledge on cloud architecture and integration.
• Proficient in tools and cloud platforms, such as Google Cloud, Microsoft Azure, Dell Boomi, or equivalent.
• Overall knowledge on Root Cause analysis, diagnosis and solutioning.
• Overall knowledge AI, data, integrations and cross technologies.
• Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders.
• Proven track record of delivering results in dynamic environments, with a focus on customer-centricity, quality, and efficiency.
• Proven ability to design and implement scalable, secure, and efficient solutions.
• Must be willing to work out of the US during the initial training period.

Where we’re going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!   

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.     

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com