**Key Areas of Accountability / Responsibility** 1. **Invoice Discrepancy Management** + Identify root causes and drive resolution of invoice mismatches + Coordinate with internal teams and vendors to ensure timely resolution + Engage stakeholders through targeted sessions for critical issues + Manage vendor invoice discrepancy cases + Handle special cases (goods in transit, special monitoring) + Escalate unresolved cases to appropriate stakeholders + Prepare and publish weekly reports and dashboards + Monitor SLAs and key performance metrics 1. **GR/IR Process Management** + Investigate mismatches and drive corrective actions + Follow up with internal and external stakeholders + Maintain reporting dashboards for GR/IR performance + Ensure process health through SLA tracking 1. **Vendor Master (VM) Bank Data Management** + Request and verify vendor bank letterheads + Manage vendor callbacks for invoice-related discrepancies + Open and follow up on VM data update requests 1. **Query Management & Escalations** + Manage and resolve email-based queries + Handle escalations effectively and drive closure 1. **Continuous Improvement & Documentation** + Identify improvement opportunities in the RMBI process 1. **Governance & Reporting** + Participate in stakeholder weekly meetings + Support in preparing quarterly Q&A material for sourcing teams 1. **Scope Expansion** + Contribute to new process design and demand solution planning