Lead Specialist, Bill/Collect
SpartanNash
At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, **_“I can’t live without them.”_**
Our SpartanNash family of Associates is 20,000 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNash’s **People First** culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? Apply now!
**Location:**
850 76th Street S.W. - Byron Center, Michigan 49315
**Job Description:**
Hourly rate $22.00 - $37.00 depending on experience.
Excellent benefits package, including PTO and 7 paid holidays. Eligible for healthcare (single and family) first of the month following date of hire. 401(k) plan with employer match available. Employer paid Life Insurance, Short Term and Long-Term Disability. Paid Parental Leave after six months.
**Position Summary:**
This role is responsible for billings and collections of assigned accounts (i.e. accounts payable debit, graphic services, financial services and vendor accounts) and lead Billing/Collection Specialist. Correspond with stores and customers to ensure accurate and timely processing of transactions and program changes.
**Here’s what you’ll do:**
+ Responsible for billings and collections of assigned accounts (i.e.,accounts payable debit, graphic services, financial services and vendor accounts); follow up as necessary.
+ Facilitate collection calls and/or correspondence for assigned accounts.
+ Communicate with store charge customers regarding inquiries and payments and work with business customers to resolve issues.
+ Prepare and provide reports (i.e.,delinquency and bad debt analyses) reflecting status of credit and collection activity.
+ Generate loan billing requirements and send details toaccountingfor term loans.
+ Provide guidance, instruction and work direction to Billing Collection Specialist.
+ Additional responsibilities may be assigned as needed.
**Here’s what you’ll need:**
+ High School Diploma (Required) or GED; an equivalent combination of education and/or experience.
+ Threeyears' experiencein billings and collections.
+ Strong written and verbal communication skills and customer service skills.
+ Strong organizational, prioritization andproblem-solvingskills.
+ Basic proficiency in MS Office (Word and Excel) and other desktop software.
+ Experience with PeopleSoft helpful.
+ Basic knowledge and understanding of credit and collections transactions and processes.
+ Experience overseeing a retail in-store charge program and related accounts preferred.
**Physical Requirements:**
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
May be required to lift and/or move 20 pounds. The associate is frequently required to sit/stand/walk. While performing the duties of this position, the associate is subject to a typical office environment and is rarely exposed to outside weather conditions. Temperatures may vary for those subject to any of the following areas: computer/server room, print shop, production area). The noise level in the work environment is usually low to moderate but may be high in distribution settings. Travel requirements vary by assignment.
As part of our **People First** culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package (https://careers.spartannash.com/why-work-here/benefits/) .
SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans.
We are not able to sponsor work visas for this position.
**SpartanNash (Nasdaq: SPTN) is a food solutions company that delivers the ingredients for a better life. Committed to fostering a** **People First** **culture, the SpartanNash family of Associates is 20,000 strong. SpartanNash operates two complementary business segments – food wholesale and grocery retail. Its global supply chain network serves wholesale customers that include independent and chain grocers, national retail brands, e-commerce platforms, and U.S. military commissaries and exchanges. The Company distributes products for every aisle in the grocery store, from fresh produce to household goods to its OwnBrands, which include the Our Family® portfolio of products. On the retail side, SpartanNash operates nearly 200 brick-and-mortar grocery stores, primarily under the banners of Family Fare, Martin’s Super Markets and D&W Fresh Market, in addition to dozens of pharmacies and fuel centers with convenience stores. Leveraging insights and solutions across its segments, SpartanNash offers a full suite of support services for independent grocers. For more information, visit** **spartannash.com** **.**
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. If you require assistance or an accommodation of any kind to complete an application, please contact us at recruiting@spartannash.com.
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