Position Summary:

Lead Solutions Support Representative, where you will play a pivotal role in ensuring our customers receive exceptional support regarding technical product specifications and pricing. This position is ideal for individuals with a mechanical, electrical, or manufacturing background who are ready to develop their skills in a dynamic environment. While we welcome entry-level candidates, your technical understanding will be crucial in guiding customer inquiries and managing project bids.

Key Responsibilities:

Customer Engagement: Establish and maintain direct communication with Encon Safety Products customers on technical, commercial, and pricing inquiries, ensuring clarity and transparency.

Bid Management: Collaborate on budgetary requests, assisting with product specifications and bid parameters, while effectively managing timelines and documentation.

Project Oversight: Actively participate in the project contract process, overseeing all phases from quoting to sales completion, including monitoring project status and customer decisions.

Value Engineering: Offer customers engineered alternative products that satisfy project requirements while optimizing costs related to materials and delivery.

Collaboration: Work closely with sales personnel, engineering, and production departments to ensure a seamless communication flow and resolve any specification or code issues.

Complaint Resolution: Manage customer feedback through the Customer Feedback Response process, ensuring timely and effective responses to concerns.

Technical Support: Review engineering and architectural plans, and provide assistance with business information modeling (BIM) tools where necessary.

Additional Duties: Undertake other responsibilities as assigned to support team goals and customer satisfaction.

Qualifications:

Technical Background: Candidates must possess a mechanical, electrical, or manufacturing background. A degree in a STEM field is strongly preferred, though technical training or certification may be considered.

Entry-Level Candidates Welcome: This role is well-suited for new graduates or those with up to two years of relevant experience.

Software Proficiency: Basic experience with Microsoft Excel is required. Familiarity with ERP systems, particularly Epicor Manufacturing, is advantageous but not mandatory.

Customer Service Mindset: Exceptional customer service skills and a commitment to fulfilling customer needs are essential.

Ref: #223-Eng Orlando

System One, and its subsidiaries including Joulé, ALTA IT Services, TeamPeople, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.