Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.

We are seeking a highly motivated and detail-oriented Engineer to join our Customer Experience Quality Validation team. In this role, you will play a crucial part in ensuring the quality and reliability of Product Suite . You will be responsible for designing, developing, automating and executing test plans to validate functionality, usability, performance, and accessibility, ultimately contributing to a seamless and positive customer experience. You will collaborate closely with product managers, developers, architects, and other stakeholders to deliver high-quality releases with customer 0 defect focus.
Responsibilities:
• Test Planning and Design:
o Develop comprehensive test plans, test cases, and test scripts based on product features for end to end integration testing at suite level.
o Define test data requirements and create test data sets.
o Identify and prioritize test scenarios based on risk and impact.
o Contribute to the development of test strategies, methodologies and automation,
• Test Execution and Analysis:
o Execute manual and automated test cases to verify functionality, usability, and accessibility with end user prospective.
o Test product with end user workflows, data to ensure customer 0 defect quality level.
o Document and track defects using bug tracking systems (e.g., Jira).
o Analyze test results and provide detailed reports on findings.
o Perform exploratory testing to identify unexpected issues.
• Automation:
o Develop, maintain and execute automated test scripts using Selenium, Appium, Rest Assured using Java to identify the defects, regression issues.
o Improve test automation coverage and efficiency at suite level covering integration and end to end scenarios.
• Collaboration and Communication:
o Collaborate with product managers, developers, and designers to understand requirements and provide feedback.
o Communicate test results and defect information effectively to stakeholders.
o Work with customer support teams to understand and reproduce customer-reported issues.
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• Customer Focus:
o Advocate for the customer and ensure that all testing efforts are aligned with delivering a positive customer experience.
o Analyze customer feedback and identify areas for improvement.
o Understand customer workflows and fine tune tests scenarios, data for effective testing suite
Qualifications:
• Bachelor's degree in Computer Science, Software Engineering.

• 4+ years of proven experience as a Test Engineer, preferably in a customer experience-focused environment.
• Strong understanding of software testing methodologies and best practices.
• Experience with test planning, test case design, and test execution.
• Experience with test automation tools and frameworks (e.g., Selenium, Appium, Rest Assured) using Java
• Familiarity with CI/CD pipelines.
• Strong analytical and problem-solving, troubleshooting skills.
• Excellent communication and collaboration skills.
• Experience with testing mobile applications and web based applications.
• Experience with API testing, UI testing in SAAS enterprise product.
• Experience in troubleshooting the issues based on logs, database queries, etc.
Preferred Qualifications:
• Experience with cloud-based testing platforms.
• Knowledge of customer experience metrics and analytics.

Where we’re going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! 

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.     

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com