Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job DescriptionVisa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce. We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people. While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.
The Opportunity:
We are looking for talented, curious, and energetic Software Support Engineers who possesses strong leadership skills and strong interest in solving complex challenges on a global scale. As a Visa Lead Software Support Engineer, you will provide technical leadership for the Risk application systems. The role expects the candidate to be a thought leader, technical subject matter expert, provide resource management for all support related work including contractors, and accountable for the support delivery and operational excellence of multiple highly available application services.
Responsibilities:
Lead the Risk application support team to provide world-class application support.
Provide rotation basis 24x7 production support to all Risk suite of applications in the production environment.
Diagnose and resolve problems in production to meet all service level agreements (SLAs), including possible joint analysis with cross region team
Responsible for work & resource management related to extended teams, e.g. contractors (if any)
Partner with Developers, Test Engineering, Scrum Master / PM.
Provide strategic technical and functional knowledge to critical Tier 1 Risk application:
Develop into subject matter expert for the critical Risk applications including Issuer Fraud Detection (IFD) and Risk Message Processor (RMP).
Participate in application architecture design ensuring application resiliency, stability and scalability needs.
Provide consultation and support to business project discussion & deployment
Coaching and guiding team members in developing technical skills
Participate in development and deployment of CI/CD pipelines.
Leverage innovative technologies to build the next generation of Operational Support excellence. Design and deploy automated support solution based on AI, support automation and become a strong advocate for pro-active monitoring.
Actively contribute to application and product quality improvements, valuable service technology, and new business flows in diverse agile squads.
**We do not expect that any single candidate would fulfill all of these characteristics. For instance, we have exciting team members who are really focused on building scalable systems but didn’t work with payments technology or web applications before joining Visa.
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
QualificationsQualifications
Basic Qualifications
• 10+ years of relevant work experience with a Bachelor’s Degree or at least 7 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 4 years of work experience with a PhD, OR 13+ years of relevant work experience.
Preferred Qualifications
• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• Strong troubleshooting and problem analysis skills is a MUST.
• Strong understanding of IT infrastructure in Linux server, Storage, Network, Databases for application troubleshooting
• Strong understanding of database concepts, MySQL and/or MSSQL and Cassandra.
• Experience with Splunk, Prometheus, Grafana, ELK, etc., production end-to-end monitoring tools exposure with SRE.
• Experience with Kafka, IBM MQ, and Spring etc., Middleware software.
• Experience with CI/CD pipeline software deployment and automation tools, software build, regression, and defect tracking tools e.g. Git, Jira.
• 5+ years of experience in design and implementation, comfortable in scripting or languages, e.g. Java, C++, Python, Go.
• Experience in Kubernetes, containerization, e.g. Docker, will be added advantage.
• Prior software engineering experience, familiar with software development lifecycle phases, agile framework including SAFe, will be added advantage.
• Energetic individual keen with AIOps, to modernize operation supports
• Flexible attitude, team player, highly driven individual, ready to work with multiple time zones cross-geographical teams
• Excellent verbal and written communication and attention to detail skills.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.