Reporting to: Sr Manager, Availability Management

Office Location: Chennai, India

Flexible Working: Hybrid (Part Office/Part Home)

Cloud Site Reliability Engineer Responsibilities

On-board internal customers to our 24x7 Applications Support and Enterprise Status Page services 

Be involved with creating an SRE culture globally by defining monitoring strategies and best practices at the organization.

Monitor application performance and have the ability to provide recommendations on increasing the observability of applications and platforms.

Play an important role in the Continual Service Improvement process, identifying and driving improvement

Be instrumental to developing standards, guides to assist the business in maximizing their use of common tools .

Participate in code peer reviews and enforce quality gates to ensure best practices are followed.

Apply automation to tasks which would benefit from this. Automating repetitive tasks and deploying monitors via code are core examples.

Document knowledge gained from engagements in the forms of runbooks and other information critical to incident response.

Exploring and applying Artificial Intelligence to enhance operational processes/procedures 

Should-Haves - Skills & Experience 

Strong skills with modern monitoring tools and demonstrable knowledge of APM, RUM and/or synthetic testing.

Experience working with observability tools such as Datadog, NewRelic, Splunk, CloudWatch, AzureMonitor

Experience with the OpenTelemetry (OTEL) Standard 

Working knowledge of at least one programming language, such as Python, JavaScript (NodeJS, etc), Golang or others.

Strong experience with IaC tools, such as Terraform and Cloudformation.

Experience with cloud environments, especially AWS and/or Azure.

Good customer interaction skills and able to understand their needs and expectations.

Strength in conviction, able to encourage adoption to a wide audience but comfortable with mandating where necessary 

Experience with code quality tools, such as SonarQube. 

Knowledge on code linters tools of various programming languages.

Experience with CI/CD tools. Such as Bamboo, Jenkins, Azure DevOps, Github actions.

ITIL experience with basic understanding on incident management, problem management and change management.

Nice-to-Haves - Skills & Experience

Any cloud certification

ITIL certifications

Experience with ITSM tools 

Experience using On-Call Management Tooling

No travel required