Job Description

What is the Opportunity?

We are looking for a Lead Site Reliability Engineer- Flosum to join our technology team in a highly regulated financial environment. This role is responsible for the administration, support, and continuous improvement of the Flosum platform, which powers our Salesforce DevOps processes. 
 

The ideal candidate will combine technical proficiency with a strong understanding of compliance, auditability, and secure change management, providing both tool stewardship and direct support to business and technology users.

What will you do?

Serve as the primary administrator for our Flosum instance, ensuring availability, scalability, and performance

Maintain Flosum integrations with Salesforce and third-party tools (e.g., Jira, Git, Jenkins, ServiceNow)

Manage platform upgrades, patches, and security configurations in line with IT governance policies

Configure and optimize Flosum CI/CD pipelines for secure and efficient deployment of Salesforce changes

Provide hands-on support for deployment activities across development, QA, UAT, and production environments

Ensure all changes follow proper change control processes, with clear documentation and rollback capabilities

Act as the primary point of contact for internal developers, admins, and release managers using Flosum

Ensure change traceability and audit readiness for all Salesforce deployments

Work closely with IT Risk & Compliance teams to align Flosum configurations with internal and external regulatory requirements (e.g., SOX, GDPR)

Generate reports for audits, including deployment logs, approvals, and version history
 

What do you need to succeed? Must-have

Bachelor’s degree in Computer Science, Information Technology, or a related field

2+ years of experience working with Salesforce DevOps tools; hands-on experience with Flosum is required

Strong understanding of Salesforce metadata, code, and configuration management

Familiarity with DevOps practices in a regulated environment (especially in finance or banking)

Experience with tools such as Git, Jira, Jenkins, and ServiceNow

Strong communication skills and a service-oriented mindset

Nice to Have:

Salesforce Administrator or Platform Developer Certification

Flosum Admin or Implementation Certification (preferred but not required)

ITIL Foundation or equivalent certification in change/release management a plus

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team.

A world-class training program in financial services

Opportunities to do challenging work

#LI-POST

#TECHPJ

Job Skills

Agile Methodology, Application Infrastructure, Atlassian JIRA, Automation, Cloud Platform, Cloud Technology, DevOps, Group Problem Solving, IT Automation, IT Monitoring, Operations Support, PagerDuty, Production Support, Site Reliability Engineering, Software Development Life Cycle (SDLC), Software Engineering, Software Product Technical Knowledge, System Applications, Systems Software, Teamwork

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-08-05

Application Deadline:

2025-08-22

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.