OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

 

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

 

The Opportunity:
The role of Site Reliability Engineer is to build solutions to enhance the availability, performance and stability of OpenText services as well as automating away repetitive work.

You are great at:

Provide attention to incidents according to Service Level Agreements.Take ownership and accountability for the incident resolution process.Exhibit ownership and accountability for incident resolution in a quality and timely manner.Be the custodian of the application in production and staging, act as a technical liaison between multiple stakeholders to evaluate, maintain, identify issues, and report them to the product/application owner.Establish and maintain a good relationship with team members, Product Development, Customer Service and Sales.Participate in training and information-sharing activities.Act as backup for other team members when necessary.May requires rotating shift work. (2-3 weeks rotation)On-call rotation is required, as 7x24x365 team support is required.

What it takes

The ability to understand and maintain Scripting software, expecting proficiency in PowerShell, shell, bash, perl or pythonGood working knowledge of Windows OS and Linux is nice to have.Experience supporting .Net based applications.Working knowledge in cloud infrastructure (IaaS) such as GCP and AWSExperience with installing, configuring, and operating IIS, Tomcat and ApacheWorking and operational knowledge on Ansible, Terraform, gitopsOperational experience with Kubernetes.Expertise in Monitoring distributed systems/applications and knowledge of monitoring tools such as new relic, Dynatrace, Nagios or Zabbix, Prometheus Etc.Strong understanding of ITIL principles, certification is a plus.Experience and knowledge in RDBMS and No-SQL databases such as Oracle, Postgres, MariaDB and Cassandra.Knowledge and familiarity of API gateway such as APIGEE and Oauth 2.0 standard.Diagnosing, resolving problems in high-throughput web applications & network servicesExpert-level troubleshooting skills across different levels of the solution stack to resolve customer issues within prescribed SLAs.

 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.