**Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.) **Job Description** **Job Description** **Lead Site Lab Specialist** Mon - Fri 8 am - 5 pm (Start time is flexible) **Location/Division Specific Information** Unity Lab Services is a business segment that supports the Customer Channels Group and provides critical outsourced on-site services at customer locations. This position is based out of Lexington, MA. **Discover Impactful Work:** This position is passionate about service delivery excellence within Unity Lab Services! Specific activities relative to the job function including customer service, vendor escorting, managing equipment maintenance records, and routine lab walkthroughs. **A Day in the Life:** + Operate within Computerized Maintenance Management Systems (CMMS) including Maximo and Tango to provide updates to equipment work order records + Coordinate scheduling of equipment maintenance and calibration with internal customer and external vendors as applicable including generating and tracking of monthly PMs due lists + Maintain CMMS records for incoming equipment including vendor service records, equipment trackers, and equipment pick up records + Perform vendor escorting for work site activities + Handle equipment inventory and disposition within lab space through end of lifecycle + Generate client requested reports as requested, including open work orders, work order status, and pending service requests + Space planning, coordination and management (reconfiguration of labs, moves of equipment) + Elert Program (Responding to alarms after hours) + Updating Emergency call sheets and other administrative tasks + Quality Systems & Administration (records management, validation document drafting-GXP) + Assist with and coordinate tools needed for lab cleanouts (alert housekeeping staff, procure bins and totes for garbage, biowaste and chemicals as needed + Restock PPE and other lab supplies as needed + Freezer Maintenance & Administration + Offsite Calibration Coordination (gather equipment and send out), i.e., pipette calibrations, etc. + Extensive Customer Service including timely response to all service status requests + Follows well-defined procedures as outlined by Best Practices, SOPs & work instructions + Take direction and communicates openly with Leadership regarding daily duties. Makes decisions and uses available resources to meet customer requirements, independently + Promotes personal growth and development by staying abreast of new policies and improvements + Raise customer concerns and quickly identifies the course of action with a goal of first call resolution within established turnaround times + Represents Thermo Fisher Scientific at all times throughout customer locations, expertly and positively **Keys to Success:** **Education** + High school diploma or equivalent required. + Associate degree in a related field preferred, or a combination of education and experience that demonstrates the required skills preferred + Bachelors Degree preferred​ **Experience** + 3+ years of progressive, proven experience required + Equipment and PPE management preferred + GMP experience preferred + Previous customer service experience preferred + Experience working in Good x Practice (GxP) environment + Ability to present and articulate points by verbal and written communications + Ability to establish and champion positive customer relationships **Knowledge, Skills, Abilities** + Utilization of Good Documentation Practices in all record keeping + Strong interpersonal skills and proactive approach in all duties + Demonstrate expertise in the ability to identify inefficiencies in any process and make recommendations for improvement + Detail oriented, safety conscious, technically proficient, organized, problem solver, promotes team environment + Willingness to work overtime as the need arises and adapt to changing schedules **Compensation and Benefits** This position offers a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes: + Paid time off including Holidays + A choice of national medical and dental plans, and a national vision plan, including health incentive programs + Employee assistance and family support programs, including and tuition reimbursement + Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan + Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.