Description & Requirements Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.

Schedule: 7am-3:30pm Monday-Friday with some Saturdays required during Peak Season

CAREER OPPORTUNITY

Provides technical assistance to customers in the installation and maintenance of Smurfit Westrock packaging machinery. This assistance includes machine audits, planned maintenance and other customer requested technical services. Provides independent support to the customer. Is capable of information gathering and is able to bring the knowledge from the field back to Smurfit Westrock Service Management, Engineering and Sales.

 

How You Will Impact Smurfit Westrock

Provides on-site customer services including installations, preventative maintenance and audits in Canada. Must be available to work occasionally in the US when required.Provides accurate and timely service, audit, installation and expense reportsProvides input/feedback for continuous improvements and changesProvides installation and commissioning support for new machines in customer’s facilitiesLeads by example, safety and accountability are a fundamental responsibility of each team member.Ensures safe and healthful working conditions and an organized work environment.

Responsibilities: 

Installation and servicing of Smurfit Westrock Packaging MachinerySupport of equipment both mechanically and electricallySell services and parts based on auditsSchedules are often dictated by customer requirementsReport to regional service manager dailyConduct an exit interview with customer prior to leaving the jobComplete expense reports at the conclusion of each jobFollow Smurfit Westrock and customer work/safety rules while in customer’s facilityMaintain a good relationship with fellow employees and customers

What You need to Succeed

Technical degree is a plus, but not required2 to 5 years of field service experience, or related work experienceGood personality for customer relationsGood written and verbal communication skillsSelf-motivatedStrong mechanical abilitiesModerate PC skills required in Microsoft Office and search and navigation the internetWrites accurate and concise service and expense reportsReview and/or contribute to procedure and training documents90% travel with nonstandard workweeks hours including weekends, holidays and night shiftsPassport is requiredAbility to travel to within the Canada, the US is expectedAbility to keep current with technologiesWilling to follow strict safety guidelines.Familiarity with electrical and mechanical drawings/schematics is a plus, but not required

Physical Requirement

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to:

Ability to lift up to 50lbs, some heavy lifting and considerable moving of equipment required.Stand on your feet for 10+ hourSit, stoop, kneel, or crouchLadders or heights when neededWork off shifts (2nd shift, 3rd shift)Work with minimal supervisionSit on airplanes for extended periods of time (10 + hours)Be able to work 12 hour shiftsStand; walk, use hands to finger, handle or feel, reach with hands and arms, talk and hearUse standard business equipment, such as computers, calculators, copying and fax machinesWork around electricity and in small spacesSpecific vision abilities required by this job include.Close vision, distance vision, color vision, and ability to adjust focus.

Performance Measurements

Support the Vision, Mission & Values of Smurfit Westrock Safety and operational Programs. Accomplishing Smurfit Westrock & Packaging Systems Atlanta service objectivesExpense managementQuality of workCustomer satisfactionWorking with management, colleagues, and customersTimeliness and accuracy of service paperwork; i.e. audits, service reports, expense reportsTimeliness and accuracy of Safety goals & achievements for the facility

Training Requirements 

Safety training includes:

General Safety, Hazard Communication, Hazard Recognition, reporting, and resolution; personal protective equipment; Lock-out Tag-out; Pallet Jack and Forklift Safety; Hearing Conservation, Emergency Action Plan, Disaster Recovery, Plant Safety Rules, Safe Lifting, Hot Work, Respirator Safety, Confined Space, Electrical Safety, other programs as required

 

Job related training includes: 

Maintenance standard operating procedures, quality procedures, customer specifications.Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to:

 

Moving equipmentHeat, and fumesThe noise level in the work environment is moderate to loud

 

Personal Protective Equipment Used on the Job

 

Safety Glasses, hearing protection, welding, Safety Shoes and/or other personal protective equipment and required while performing certain tasks or visiting certain areas. Observe HSE regulations, encourages safe working practices, corrects obvious hazards immediately or reports them to the proper personnel.

Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law. The salary range for this position is $66,000.00 - $110,000.00, depending on your role, level, and location. The benefits for this role may include short-term bonus incentive, health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. Your actual pay will be based on your work location and other factors, such as your skills, experience, and education. To learn more about the specific salary range for your preferred location, please contact your recruiter during the hiring process.