Ensuring 24*7 seamless service monitoring and maintaining the SLAs for VQI improvement. People management and Training Planning of any Change/Outage Request which includes DTH, DTH DR, IPTV and ODTV Services Synchronization between Primary and Diversity site to ensure that DR System is updated to make the signal Live as and when required. Ensuring Incident Management for

a. DTH (Primary Site): 650+ Services

b. DTH (DR Site): 325+ Services

Ensuring regular reporting to business. Problem Management for repeated Incidents. Compliance to Regulatory and ISO 9001 /27000 / ITIL guidelines