Lead the Schedule. Support the Surgeons. Keep the OR Running Smoothly. UPMC Mercy’s Operating Room is looking for a Lead Scheduling Secretary to join our dynamic surgical services team! If you're an organized multitasker who thrives in a fast-paced, high-impact environment — and you're ready to take on a leadership role — this opportunity is for you. Schedule: + Monday–Friday + Daylight hours only — no nights, weekends, or holidays! What You’ll Do: As the Lead Scheduling Secretary, you’re the heartbeat of the OR schedule — ensuring everything runs efficiently behind the scenes so our surgical teams can focus on what they do best: saving lives. + Accurately schedule inpatient and outpatient surgical procedures using established guidelines + Verify surgeon credentials, resolve scheduling conflicts, and troubleshoot any booking issues + Serve as the go-to resource for surgical scheduling secretaries, supporting their work and answering questions + Interview, train, and mentor new team members and assist with performance evaluations + Lead daily communication with surgeons, offices, and the Service Center to keep schedules accurate and up to date + Take charge in the supervisor’s absence, including finalizing the OR schedule + Create monthly staff schedules for department secretaries + Collect and organize procedural documentation and compile statistics as needed + Proactively identify issues, propose solutions, and work collaboratively with the surgical services team + Handle conflict resolution with professionalism, leadership, and respect + Completion of a business or secretarial school or 3 years of experience in scheduling in a health care setting. + Excellent written and verbal communication skills are required. Accurate typist and ability to use transcription machine. Experience in guest relations is preferred. Experience with computer-based systems preferred. + Individual must function well under stressful conditions. Excellent organizational skills, tact, patience and understanding. Knowledge of medical terminology preferred. **Licensure, Certifications, and Clearances:** + Act 34 **UPMC is an Equal Opportunity Employer/Disability/Veteran**