Position: Lead Quality Assurance Coordinator 

Location: Oxford

Role: Full Time, Onsite

 

Job objectives and responsibilities

Assist the Quality Assurance Coordinators with day to day tasks, offering support and guidance where required Ensure the effective planning/allocation of PPM/RW tasks using Mitie CAFM system and scheduling tools to aid the completion of all PPM/RW within the required targets. Prepare schedule to maximise utilisation (where possible) and effectiveness of planned routes for appropriately skilled engineers to achieve PPM/RW SLAs each day. To attend/host Operational ticket management review calls/meetings Ensure mitigation reasons are obtained and applied in Maximo once agreed with the client To identify areas of risk to KPIs and escalate to Supervisor/Contract Manager for action to eliminate, reduce or transfer the risk of failing SLA's To carry out duties in compliance with Mitie Technical Facilities Management Policies and Procedures Manage site specific Reactive ticket trackers, updating multiple times a day and distributing to relevant Operational team Manage PPM backlog report, liaising with Operational teams to ensure backlog tickets are managed/progressed through to completion. Providing a Contract wide backlog update on a fortnightly basis. Carry out various reporting requirements which look at productivity and track monthy delivery Provide support to the Service Assurance Manager with end of month KPI/SLA results and submissions to the client Provide support/manage the remedial process, working with the Operational team to ensure PPMs/Assets are in a satisfactory condition Ensure Operational teams are carrying out PPM/RW works to a compliant standard. Review compliance reports to identify improvements Ensuring relevant certification is attached in Mitie CAFM system Working closely with Contract Managers, Supervisors, Admin and Service Assurance Teams To perform tasks in a professional manner to a suitable standard which meets both Client and Mitie expectations Comply with Mitie's Health and Safety policy/legislations

 

Main duties

To manage all Mitie Engineer work schedules in Click, communicating with operational teams daily, weekly, and monthly To allocate and complete all Contractor work in Maximo, communicating with operational teams daily, weekly, and monthly Ensuring relevant certification is attached in Maximo Monitor site compliance in relation to PPM activities (utilising Mitie reporting tools) Effective utilisation, efficiency and productivity of the Mitie Engineers Carry out various reporting requirements which help to monitor monthly delivery of both PPM/RW Regular communication with Engineers, Contract Managers, Supervisors, Admin and Service Assurance Teams In addition to the duties and responsibilities outlined you may be required to perform other duties assigned and requested by the Line Manager Ensure mitigation reasons are obtained and applied in Maximo once agreed with the client To provide support to the wider Account Management Team To deputise the Service Assurance Manager as and when required

 

What we are looking for:

Experience of daily interaction and workload management of field engineers Co-ordination and Planning skills – excellent organisational skills and ability to prioritise workload. Confident communicator professionally and effectively, both verbally and in writing, within all levels of the business and to external parties. Microsoft Intermediate Excel skills Customer Care Relevant experience in a Planning role using business in-house systems together with Microsoft packages Commercially aware with a clear focus on high quality and control of cost Reliable, Self-motivated, result-oriented, calm under pressure Knowledge of Maximo or similar CAFM system desirable A knowledge of the hard services and facilities management sectors is desirable Understanding of supply chain/basic planning process (order, production, delivery

 

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