About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

 

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Lead Program Manager will proactively drive and support our “Secure the Base” strategic initiative within the Customer Success (CS) and Transformation Office teams, which focuses on protecting and growing existing commercial revenue through proactive renewals, churn mitigation, and product migration.  Responsible for addressing potential retention-based risks through initiatives to improve the customer experience. The position will primarily serve as the program point of contact and solution architect to identify and mitigate risks that lead to customer loss across all segments of our commercial base of customers.  

Location

Allows for Work From Home within the United states with a preference for candidates in the Eastern, Central, and Mountain time zones.

The Main Responsibilities Ensures awareness, adoption, and participation of retention initiatives and tools leveraged by the Customer Success Organization. Develop and deliver action plans for improvement.Manage a formal feedback loop to provide input on programs/projects to stakeholder partners and segment leadership. Drive new and existing activities to decrease churn, accelerate renewals of existing services, improve Lumen customer promoter score, and exceed the PMO KPI's.Ensures accountability: holds self and others accountable to meet commitments.Engagement: Creates a climate where people are motivated to do their best to help the organization achieve its objectives.Plans and Aligns: Plans and prioritizes work to meet commitments aligned with organizational goals.Adaptability: Ability to adapt to changing project requirements and priorities.Attention to Detail: High level of accuracy and attention to detail in all aspects of project management.Decision-Making: Sound decision making skills with the ability to make informed and timely decisions.Consensus Building: Strong communication skills to manage stakeholder expectations and resolve conflicts.What We Look For in a Candidate 6+ years of related experienceBachelor's Degree or equivalent experience Self-starter and ability to work in a fast paced, changing environment. Ability to stay organized, practice time management, and perform without structured Project Management software. Strong persuasive skills, influential. Exceptional communication and interpersonal skills.Proven, professional, and successful Executive Presence (presentation skills) Cross-departmental collaborator and relationship builderDriven to demonstrate that \"go figure it out\" gritCan progress multiple projects simultaneouslyData-driven decision making, and ability to interpret data.Strong project management skill set to drive resultsStrong problem solving and analytical abilities to analyze trends from data that is collected to assist in compiling reports that will help in decision making.Financial and commercial acumen.Growth mindset and ability to navigate ambiguity.Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

 

Location Based Pay Ranges:

$82,969 - $110,625 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$87,117 - $116,156 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$91,266 - $121,688 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

 

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

 

Learn more about Lumen's:

BenefitsBonus Structure

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Requisition #: 339347

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

 

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

 

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

 

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

 

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline
09/05/2025