Job Description:

Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future- you’ll create it.

What You’ll Do:

Define and document product experience requirements in partnership with business and customer-facing stakeholders (Sales, Operations, Care, etc.).Lead business transformation initiatives to deliver impactful product and platform improvements.Advocate for the voice of the customer, ensuring customer-centric design and persona experience mapping.Collaborate cross-functionally with design, technology, and business teams to identify gaps, define requirements, and design solutions.Own the experience strategy for product onboarding, capability development, and channel/segment activation on FMO technology platforms.Break down solutions into features and phase delivery using SAFe Agile principles.Drive alignment across teams to unify efforts toward a common vision of future-state technology.Define, prioritize, and manage the backlog of projects for the team to deliver.

What You Bring:

5+ years of experience with product/platforms, preferably in transformation, with a proven track record of success.Strong understanding of customer-centric design, persona experience mapping, and platform transformation within a SAFe Agile environment.Exceptional analytical, communication, problem-solving, and prioritization skills.Ability to quickly ramp into unfamiliar technical, regulatory, or operational areas with minimal support.Comfortable leading through uncertainty and delivering value quickly.

Compensation & Benefits

Salary range: $143,800 – $215,800 (based on experience and location)Medical, Dental, Vision, 401(k), Tuition ReimbursementGenerous PTO, Paid Parental & Caregiver LeaveEmployee discounts on AT&T servicesWellness programs, EAP, and more

Joining our team comes with amazing perks and benefits:

Medical/Dental/Vision coverage401(k) planTuition reimbursement programPaid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)Paid Parental LeavePaid Caregiver LeaveAdditional sick leave beyond what state and local law require may be available but is unprotectedAdoption ReimbursementDisability Benefits (short term and long term)Life and Accidental Death InsuranceSupplemental benefit programs: critical illness/accident hospital indemnity/group legalEmployee Assistance Programs (EAP)Extensive employee wellness programsEmployee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted.  No relocation is offered.

Ready to Transform the Future?

If you’re an experienced professional with a passion for driving innovation and creating exceptional product experiences, we want to hear from you! Apply today to join our team and help shape the future of AT&T’s business technology.

A career with us, a global leader in communications and technology, comes with big rewards. As part of our team, you’ll lead transformation surrounded by trailblazing industry leaders like you. You’ll be empowered to go above and beyond – making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups.

And regardless of where you’re at in your career trajectory, you’ll be rewarded by the impact that comes with making a difference in the lives of millions.

With AT&T, you’ll be a part of something greater, do incredible things and be rewarded with a chance to change the world.

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, State, and local laws.

Ready to close the deal on a career with AT&T?

Apply today.

#MidMarketSales

Weekly Hours:

40

Time Type:

Regular

Location:

Dallas, Texas

Salary Range:

$143,800.00 - $215,800.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Job ID R-67841 Date posted 06/25/2025