Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Lead Product Manager - Technical

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient drives our culture and everything we do inside and outside of our company.

The Dispute Lifecycle team is looking for a Lead Solution PMT to drive our Dispute application strategy forward through analysis and problem-solving. In this role, you’ll work within the Dispute Lifecycle team to grow their knowledge and expertise; transforming the way Mastercard captures, processes, stores and visualizes transactional data.

The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. You will work with teams across the company to implement new data solutions while maintaining the stability of the platform.

Overview
Lead Product Manager - Technical would be responsible for following activities:
• Developing inspiring platform/product visions, derived from business needs, and technology trends
• Decomposes business requirements and customer experiences into features and functions that drive the platform/product roadmap
• Works with and oversees Technical Project Managers, Product Development Partners, Developers and internal customers to define the details behind the business requirements
• Oversees team-wide product operations, leads junior PM-Ts who may own individual components, and coordinates team-wide improvement goals
• Collects and shares features and user stories with engineering teams
• Exhibits expertise across multiple platform products
• Builds tight connections to resources to drive overall strategy and teams inside your organization while influencing those outside your organization to deliver the expected results
• Identify short-and-medium-term risks to platform product development and segment adoption, while proposing solutions to address them
• Use data to make decisions
• Continuously monitor and analyze key performance indicators on the organization’s score card and move them in a positive direction
• Leverages data analysis skills to research difficult or ambiguous problems, leading cross-disciplinary teams where necessary and communicating recommendations to senior leadership
• Uses data driven metrics as a feedback loop into the backlog and balances the priorities against new feature requests
• Manage escalations, assess the alternative to resolve (path to green) and builds a plan for resolution
• Engages with business partners to identify key platform product issues; solicits feedback on platform product roadmap
• Represents Mastercard with external stakeholders for escalations and during strategic roadmap discussions
• Identifies meaningful components of competitive analysis that informs decisions for the platform product portfolio and roadmaps

All About You
• Experience building complex technology products/services in a high growth environment where priorities shift rapidly
• Ability to use hard data and metrics to back up assumptions and develop business cases
• Demonstrated ability to operate with complete independence and autonomy
• Experience and proficiency with microservice design, near real-time, scalable fault tolerant platform design, API design, and distributed systems operations in a DevOps model
• Proven track record of data driven decision making and applying continuous improvement methodologies across teams
• Comprehensive experience in agile delivery methodologies (scrum, Kanban, etc.) and CI/CD
• Can communicate to executives, peers, and staff with impact, eloquence, and authenticity
• Demonstrated experience building relationships, partnering with and influencing executive leadership while commanding the respect of the individual engineers across the organization
• Deep understanding of the platform, the integration patterns, the organizational capabilities, and the company wide assets that can be leveraged to provide technical solutions to customer problems
• Understand and can explain business context and the associated customer use cases along with the technology supporting the platform product and are able to hold your own in debates with others; recognizes discordant views and takes part in constructive dialog to resolve them

Experience Preferred
• Greater than 5 years of experience managing multi-stakeholder programs in a global organization or equivalent type organization.
• Experience with transaction switching and Mastercom (payment disputes) product and a deep understanding of how payments work is a plus
• Understanding of RESTful API and Microservices architectures.
• Proven experience with SAFe (Scaled Agile Framework)
• Bachelor's degree in Information Systems, Information Technology, Computer Science or Engineering or equivalent experience.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.