Job Summary:Oakland Family Medicine is looking for a motivated and experienced Lead Patient Services Representative (PSR) to join our dedicated team. In this key role, you'll lead by example—supporting front desk operations, providing excellent patient service, and helping coordinate day-to-day workflow for the PSR team.

We’re looking for someone who’s ready to roll up their sleeves, actively contribute, and step in wherever needed to ensure our patients receive timely, compassionate care.

Job Description:What You’ll Be Doing:

Lead front desk operations and support PSR team members to ensure efficient patient flow

Serve as a role model in delivering excellent customer service to patients, families, and staff

Coordinate scheduling, registration, check-in/check-out, and insurance verification

Step in to cover PSR duties as needed, including phone coverage, patient intake, and payment processing

Assist with training new team members and reinforcing process consistency

Collaborate with clinical and administrative staff to support daily operations

Help resolve front-end issues and serve as a point of contact for escalations

What We’re Looking For:

Prior experience in a medical office or healthcare registration setting

Familiarity with Sorian or other EMR systems is highly preferred

Excellent communication, organizational, and problem-solving skills

Ability to work in a fast-paced, patient-facing environment with professionalism and adaptability

Willingness to step in and support the team wherever needed—this is a hands-on role

Someone with a natural ability to lead, support, and bring out the best in others.

Why Join Oakland Family Medicine?

Be part of a collaborative, mission-driven healthcare team

Enjoy meaningful patient interactions and the chance to lead with impact

Grow your skills and career with supportive leadership and training opportunities

Scheduled Weekly Hours:40

Scheduled Work Shift:

Job Exempt: No

Benefits:

Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.

Physical Wellness:We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.Employees have access to industry-leading leave for new parents.A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.

Emotional Wellness:

When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.

Financial Wellness:An employee discount program is available to all employees for services provided by MaineGeneral Medical Center.Tuition Reimbursement is available to all employees to further develop skills and career.We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.

Career Mobility:

Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.

Equal Opportunity Employer M/F/Vet/Disability  Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 .