Job Summary:Oakland Family Medicine is looking for a motivated and experienced Lead Patient Services Representative (PSR) to join our dedicated team. In this key role, you'll lead by example—supporting front desk operations, providing excellent patient service, and helping coordinate day-to-day workflow for the PSR team. We’re looking for someone who’s ready to roll up their sleeves, actively contribute, and step in wherever needed to ensure our patients receive timely, compassionate care. Job Description: What You’ll Be Doing: + Lead front desk operations and support PSR team members to ensure efficient patient flow + Serve as a role model in delivering excellent customer service to patients, families, and staff + Coordinate scheduling, registration, check-in/check-out, and insurance verification + Step in to cover PSR duties as needed, including phone coverage, patient intake, and payment processing + Assist with training new team members and reinforcing process consistency + Collaborate with clinical and administrative staff to support daily operations + Help resolve front-end issues and serve as a point of contact for escalations What We’re Looking For: + Prior experience in a medical office or healthcare registration setting + Familiarity with Sorian or other EMR systems is highly preferred + Excellent communication, organizational, and problem-solving skills + Ability to work in a fast-paced, patient-facing environment with professionalism and adaptability + Willingness to step in and support the team wherever needed—this is a hands-on role + Someone with a natural ability to lead, support, and bring out the best in others. Why Join Oakland Family Medicine? + Be part of a collaborative, mission-driven healthcare team + Enjoy meaningful patient interactions and the chance to lead with impact + Grow your skills and career with supportive leadership and training opportunities Scheduled Weekly Hours: 40 Scheduled Work Shift: Job Exempt: No Benefits: Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future. Physical Wellness: + We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs. + Employees have access to industry-leading leave for new parents. + A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves. Emotional Wellness: When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household. Financial Wellness: + An employee discount program is available to all employees for services provided by MaineGeneral Medical Center. + Tuition Reimbursement is available to all employees to further develop skills and career. + We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan. + Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident. + We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time. Career Mobility: Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community. Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 . Equal Opportunity Employer M/F/Vet/Disability: In furtherance of MaineGeneral's policy regarding Equal Employment Opportunity, MaineGeneral has developed a written Affirmative Action Program which sets forth the policies, practices and procedures that MaineGeneral is committed to in order to ensure that its policy of nondiscrimination and affirmative action is accomplished. The Affirmative Action Plan for Veterans and Individuals with Disabilities is available for inspection by any employee or candidate for employment upon request, during normal business hours, in the Human Resources Department. Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 . EEO is Law (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf)