Join Our Team as a Full-Time Lead Parking Attendant at UPMC Hamot! Are you ready to take the lead in creating a welcoming, efficient, and safe first impression for patients and visitors at UPMC Hamot in Erie, PA? We’re looking for a dependable and motivated individual to join our team as a Full-Time Lead Parking Attendant. This is a great opportunity to step into a leadership role where you’ll make a real difference every day. Working a day/evening shift with rotating weekends and holidays, flexibility is key—your presence helps ensure seamless parking operations across various locations on our campus. As the onsite supervisor in the absence of the Parking Supervisor, you'll not only support and guide your fellow attendants but also troubleshoot technical issues like gate malfunctions and pay station concerns with confidence and efficiency. We’re looking for someone who is customer-focused, thinks analytically, and communicates effectively. The ideal candidate will help foster a positive and professional environment, keeping management informed of any concerns while encouraging the team to deliver friendly, attentive service to everyone who walks through our doors. At UPMC, you’ll also enjoy a comprehensive Total Rewards benefits package and opportunities for career growth and development. If you're ready to step into a role where you can lead by example and help ensure a smooth start and end to every visit, we’d love to hear from you. Apply today and help us carry out UPMC’s mission, vision, and values—one parking experience at a time. In this role, there will be the opportunity to- + Assist with the care and maintenance of department equipment and supplies and enhance professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops. + Provide advice and guidance to department staff members and other hospital personnel in policy interpretations and related matters + Lead staff members in a fair, consistent, and effective manner by providing direction as needed, setting a professional example, and inspiring confidence through clear and professional communication. + Coordinate and control the operation of services effectively by consistently motivating staff in a positive manner, fostering teamwork in upholding departmental policies and procedures, and continually working to strengthen relationships with other hospital departments. + Maintain a valid Pennsylvania driver’s license and clean driving record, with the ability to operate both manual and automatic transmission vehicles. + Supervise and prepare day and evening shift schedules while monitoring Valet-Parking Attendants to ensure patient and visitor expectations are exceeded + Inspect work performance and assignments, recommend improvements in work methods to the Security Supervisor, and demonstrate full knowledge and ability to perform all duties and responsibilities outlined in the Valet-Parking Attendant job description. + Oversee daily operations, scheduling, maintenance, and cost-effective routing of the courtesy van; maintain clear communication with departments and patients using the service, make real-time decisions regarding scheduling and issues, and manage yearly reviews, scheduling, and supervision of van drivers. + Maintain established departmental policies and procedures, objectives, quality assurance program and safety standards. + Prepare written documentation as required by professional and departmental policies and procedures, and explain and review relevant procedures, directives, and memos with Parking Attendants, staff, and visitors. + Maintain effective communication with the Security Supervisor and enforce hospital policies by exercising good judgment and remaining calm in stressful situations. Required: + HS Diploma or equivalent. + Valid PA Driver's License. + Wheelchair Safety and Operations, Decontamination Training & Hazardous Materials Awareness, Driver Safety Training, Fire Safety Training, Training on Transferring Patients In & Out of Vehicles, Hoverjack Training. **Licensure, Certifications, and Clearances:** + Act 31 Child Abuse Reporting with renewal + Act 33 with renewal + Act 34 with renewal + Act 73 FBI Clearance with renewal **UPMC is an Equal Opportunity Employer/Disability/Veteran**