Work Schedule

First Shift (Days)

Environmental Conditions

Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

Order Management Specialist IV 

 

About the Role 

We’re a close-knit Order & Distribution team at Thermo Fisher Scientific, and we’re looking for an upbeat Order Management Specialist to be the friendly face for our customers’ orders. You’ll make sure each order moves smoothly from quote to delivery, keeping customers happy and our internal teams aligned. 

 

What You’ll Do 

Own day-to-day order care – respond to customer emails and calls, entering, updating, canceling, or expediting orders and returns in SAP/Oracle, Salesforce, and EDI portals. 

Be the first point of contact for customer concerns – address complex questions or issues, resolve them when you can, and refer to the appropriate partner when needed. 

Build and maintain work instructions & SOPs – draft, update, and publish clear step-by-step guidelines that help the wider team stay consistent. 

Track and resolve inquiries – pricing, availability, delivery status, invoices, credits, and deductions—aiming for first-contact resolution. 

Identify and resolve EDI "kick-outs" promptly, ensure data accuracy, and share findings to avoid recurring issues. 

Champion process improvements – monitor order progress, flag potential delays, and suggest workflow tweaks that save time and effort. 

Partner across functions – collaborate with Supply Chain, Logistics, Finance, and Commercial teams to remove obstacles and keep orders moving. 

May perform other duties assigned by management.   

 

 

What We’re Looking For 

High school diploma or equivalent experience (associate degree preferred). 

3–4 years of experience in customer service, order management, or call-center settings—ideally with exposure to handling blocking issues. 

Proficiency in Microsoft 365 and familiarity with multiple ordering systems (SAP, Oracle, Salesforce, Ariba, Coupa, etc.). 

Comfort guiding peers—you’ve informally mentored or led small process initiatives  

Friendly, solution-focused communicator with strong written and verbal English skills. 

Sharp eye for detail and solid time-management skills in a fast-paced, team-oriented environment. 

Problem-solver’s mindset—able to recognize issues, diagnose root causes, and propose practical fixes. 

Physical Requirements / Work Environment & Safety 

May work fully remote or be permanently stationed at a customer site, depending on the account 

May work in areas with chemical-based allergens (e.g., penicillin, tetracycline) 

Required use of PPE where applicable: lab coats, coveralls, facemasks, hairnets, gloves, bump hats, safety glasses, and steel-toe shoes (mandatory for all colleagues) 

Routinely lift or move packages up to 40 lbs; occasionally up to 50 lbs using proper techniques Can be removed for a fully remote role 

Use material handling equipment such as pushcarts, pallet jacks, mobile cylinders, and forklifts (push/pull up to 100 lbs) Can be removed for a fully remote role 

Frequently stand, walk, bend, climb steps, and assist with staging or checking order accuracy 

Comfortable working in environments with varying temperatures (e.g., cold rooms, outdoor areas) 

Keep both desk and staging areas clean and organized 

Willingness to work occasional overtime, holidays, or weekend shifts as needed 

 

 

 

Benefits & Other Information 

Work with an innovative, forward-thinking organization committed to your professional growth 

Competitive pay and a comprehensive benefits package, including health, dental, vision, and retirement options 

Supportive, people-first culture that values work-life balance and recognizes your contributions 

Opportunities to lead process improvements that make a real difference for customers and colleagues 

Our Mission 

To enable our customers to make the world healthier, cleaner, and safer. 

Apply Today 

Submit your application at jobs.thermofisher.com 

Equal Employment Opportunity 

Thermo Fisher Scientific is an EEO/Affirmative Action Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected-veteran status, disability, or any other legally protected status. 

Accessibility & Disability Access 

Job seekers requiring accommodations may contact 1-855-471-2255. Please include details about the accommodation needed, so we can best support you. 

Compensation and Benefits

The hourly pay range estimated for this position based in New York is $21.76–$32.63.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

A choice of national medical and dental plans, and a national vision plan, including health incentive programs

Employee assistance and family support programs, including commuter benefits and tuition reimbursement

At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards