Lead Operations Representative Dallas, Texas **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. **Join us!** **Job Description:** This **Lead Operations Rep** is responsible for handling day-to-day Operations processes and working towards deadlines. Key responsibilities include completing all workflows, providing guidance to other team members, assisting internal business partners, and providing functional expertise. Job expectations include performing routine and various item processing functions under moderate supervision within a process that has built-in checks and balances. **Line of Business Job Description:** An Intermediate level position in a multi-skilled environment performing processes for the extraction, capture, and data entry of various document types within Retail Loan Check Processing. The position requires an individual who is production and quality focused and who is capable of working in a high volume and demanding continuous production environment. Responsibilities include: alpha and numeric data entry, reviewing and processing transactions for posting, remittance, and performing other support operations functions as required. Associates will be fully trained in and aware of 5S and Lean Principles as well as Operational Control Risk and will be expected to routinely fully comply and exhibit behaviors consistent with 5S, Lean and Risk Mitigation. The individual must be a self-starter, able to be cross-trained on multiple processes, a team player, organized, and results oriented with exceptional work habits. Physical stamina, flexibility in work schedule, and decision-making ability are also required. Position requires compliance with all Department policies and safety regulations. **Required Skills:** + Must have at least 1+ years of 10 Key data entry work experience in the industry. + Must be proficient in Microsoft Office. + Must have Strong typing skill sets. + Must be able to work in the office Tuesday thru Saturday 9am - 5:30pm. + Must be Highly organized with strong attention to detail and accuracy. + Excellent time management and prioritization skills, with ability to meet deadlines. + Strong operational business acumen. + Self-starter/Self- Motivator + Exhibit excellent verbal, written communication and interpersonal skills + Demonstrate the ability to multi-task, strong attention to detail **Skills:** + Active Listening + Adaptability + Attention to Detail + Collaboration + Data Collection and Entry + Critical Thinking + Customer and Client Focus + Oral Communications + Planning + Reporting + Account Management + Conflict Management + Decision Making + Inclusive Leadership + Process Management **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.