Lead Operations Representative - 1st Shift Newark, Delaware **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Job Description:** This job is responsible for handling day-to-day Operations processes and working towards deadlines. Key responsibilities include completing all workflows, providing guidance to other team members, assisting internal business partners, and providing functional expertise. Job expectations include performing routine and various item processing functions under moderate supervision within a process that has built-in checks and balances. **Line of Business Description:** Individual contributor role within the Safe Deposit Box Abandoned Property& Escheatmentunit that demonstrates leadership and analytical qualities. Processes transactions in one or more of the company's internal operations to support domestic businesses or services functions. Responsibilities may include: reporting, customer service support, reviewing and processing transactions to include closing accounts, reconciling, correspondence preparation, and performing other support operations functions as required. Maintains internal operational and financial controls and ensures they meet bank standards. Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients. Performs all the functions required at the Sr. Ops Rep level and may act as a subject matter expert. Able to prioritize and complete daily work to meet deadlines and goals. Demonstrates a good working knowledge of the processes and procedures and the ability to identify and implement process improvement opportunities. May provide guidance and direction to less experienced team members. Also, specifically: Responsible for receiving shipments of contents (in tamper proof bags) from forced open safe deposit boxes, as well as reconciling shipments and entering customer information into the abandoned property system and storing contents for future retrieval. In addition, may be responsible for preparing outgoing shipments of contents upon customer reclaiming contents, as well as shipping contents to the various States’ Unclaimed Property Division. On occasion may require interactions with the various States’ Unclaimed Property Divisions to resolve issues. Candidate must be able to work in a dual control environment and must have mobility to stand, bend, and lift packages 1 lb. to approximately 25 lbs. Candidate must be detail oriented and must be accurate and adhere to all policies and procedures. This is a fast paced environment and must be able to work under pressure to meet strict deadlines. Also, responsible for preparing various internal and external detailed reports, as well as letters to customers, while utilizing internal systems to research, complete maintenance and close safe deposit box accounts. Associate is also expected to learn and assist with other functional responsibilities within Unclaimed Property - Safe Box **Schedule:** Monday through Friday 7:00am-3:30pm **Responsibilities:** + Contributes to overall success of an Operations team as an individual contributor + Handles operational activities and queries for either single or multiple Lines of Business across the enterprise + Adheres to deadlines set internally within the business unit or those in agreed Service Level Agreements with internal or external business partners + Provides functional expertise knowledge to projects or initiatives relating to the business unit + Maintains internal operational and financial controls and works within the risk appetite of the business unit + Continues to review processes to ensure they are efficient and implements process improvement opportunities + Prepares various internal and external detailed reports, as well as letters to customers, while utilizing internal systems to research, complete maintenance and close safe deposit box accounts + ​Cross-trainedto assist with other functional responsibilities within Unclaimed Property - Safe Box + Provide subject matter expertise for training materials, procedures, projects + Work with Associate Readiness and Communication Team **Required Qualifications:** + Must be able to stand, bend, and lift packages up to 25 lbs + Must be able to work in a dual control environment and must have mobility to stand, bend, and lift packages 1 lb. to approximately 25 lbs. + Must be detail oriented and must be accurate and adhere to all policies and procedures. + Able to work in a fast paced environment with ability to work under pressure to meet strict deadlines. + Strong computer skills including Microsoft Office Applications + Excellent verbal and written communication skills + Strong interpersonal skills and the ability to work effectively with multiple teams + Able to work independently and within a team structure + Exceptional analytical and problem resolution skills + Ability to analyze account level information, communicate effectively with leadership and FLU partners **Skills:** + Active Listening + Adaptability + Attention to Detail + Collaboration + Data Collection and Entry + Critical Thinking + Customer and Client Focus + Oral Communications + Planning + Reporting + Account Management + Conflict Management + Decision Making + Inclusive Leadership + Process Management **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.