At Fannie Mae, the inspiring work we do helps make a home a possibility for millions of homeowners and renters. Every day offers compelling opportunities to impact the future of the housing industry while being part of a collaborative team thriving in an energizing environment. Here, you will grow your career and help create access to affordable housing finance.

Job Description

THE IMPACT YOU WILL MAKE

As a valued colleague on our team, you will act as a technical leader in operations engineering, driving improvements in cloud-hosted application support and operational efficiency. You will collaborate across teams to enhance system reliability and performance while supporting mission-critical applications. The Lead Operations Engineer - Enterprise Technology Operations role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

Lead execution of operational priorities by assessing objectives and coordinating across teams and systems.

Develop and evaluate operational solutions, including cost estimation and impact analysis.

Drive process redesigns to improve quality and efficiency across multiple systems and products.

Translate research and analysis into actionable insights for system design and modification.

Implement essential changes in cloud environments and provide technical support for application releases.

Monitor cloud-hosted environments and recommend governance enhancements.

THE EXPERIENCE YOU BRING TO THE TEAM

Minimum Required Experiences

4 years of experience in Production Support

Experience supporting AWS Cloud Platforms

Experience with automation frameworks

Proven ability to support mission-critical applications in an on-call setting

Desired Experiences

3+ years of experience supporting Cloud Infrastructure

Bachelor’s degree or equivalent experience

AWS Certifications

Skills

Operational Excellence and Business Resilience

Relationship Management and Stakeholder Engagement

Change Management and Strategic Planning

Data Analysis and Trend Identification

Programming (Python, Java) and Automation (BPA, RPA)

Governance, Compliance, and Security Systems

Cloud Computing (AWS) and Service Management (ITIL, SDLC)

Communication and Collaboration across cross-functional teams

Product Testing and Documentation

Mentorship and Best Practice Implementation

24/7 On-call Production Support

Tools

AWS Core Services: EC2, ECS, Lambda, Fargate, EB, EMR, Glue, RedShift, IAM, CloudTrail, CloudFormation, CloudWatch, VPC, CloudFront, ELB, RDS, DynamoDB, SNS/SQS, S3, EFS

Programming Languages: Python, Java

Ticketing Systems: ServiceNow, JIRA

Monitoring Tools: Splunk, Dynatrace

Scheduling Tools: Autosys

Automation Tools: Blue Prism, Sauce Labs, Selenium

Qualifications

Education:

The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers.

For most roles, employees are expected to work onsite on a regular basis at their designated office location. In-office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote.

Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form.

The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here.

Requisition compensation:

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