Team member will be responsible for driving customers’ network experience improvement .It involves working closely with all circles, partners and cross functional teams. Process corrections , sample audit of the actions suggested by partner etc

Main actions include

driving customer complaint reduction across all circles.  Ensuring the complaint resolution TAT is met Driving / working closely with circle team and partner team  Ensuring that the process outlined for addressing the complaints is adhered by all circles Coming out with analytics on complaints and suggesting resolution at site level / process level GRID ANALYSIS for identification of high complaints area Identifying worst areas having high complaints inflow Identification of sites having operational/capacity/transmission/quality resulting in increase in complaints Seeking support for various departments for action prioritization which results in complaint’s reduction.  Daily interaction with the stakeholders to ensure process adherence  Audits to be done on regular basis Support circle for process adherence and seek support for correction. Suggest, implement and track the implementation of automations for complaints analysis.